Abstract: Knowledge Management (KM) has already reached the level of a scientific discipline and attracts increasing interest in research and practice. As a consequence, the number of KM publications is growing exponentially. The wide spectrum of public ations comprises a variety of topics ranging from terminological, conceptual, and technological approaches to managerial implementation approaches. Several attempts have been made to achieve a common ground of the KM discipline. The aim of this study is a CA‑based review of a total of 755 publications published in the proceedings of the European Conference on Knowledge Management (ECKM) since 2006 and obtained from the Scopus Database. To the best of our knowledge, this is the first documented attempt t o analyse ECKM contributions using content analysis (CA). We combine the advantages of manually and automated CA in order to detect research areas and activities within ECKM community. Using the statistical software R, we applied a manually developed KM dictionary on title, abstract and keywords of the publications to identify key research topics examined over the past years. The results are compared with existing studies. The analysis confirms some results of preceding KM studies and reveals a strong i nterest of the community in research topics like knowledge processes, innovation, learning and technology. Furthermore, there is an observable tendency to use established research methods for analysis purposes. Since the development of a common ground of the KM discipline is still a challenging task, the findings help to discover emerging research topics in KM research but also mostly preferred research methods. Both thematic shifts in the past and prospective future research priorities are pointed out. T he results of this study contribute to the role of KM in building resilience and can be seen as an attempt to reflect the identity and the research interests of the KM discipline.
Keywords: Keywords: knowledge management, ECKM publications, research topics, research trends, content analysis, dictionaries
Abstract: Innovation processes require organizations to transcend current boundaries. These include not only technological as well as social limitations but ‑above all‑ the way we address the future. We are used to face the future with our existing knowledge and experiences from the past. This strategy, however, can hardly lead to knowledge off the beaten path. We therefore suggest a new learning approach for organizations, which enables to literally envision a desired future scenario and thereby, allows for the creation of radical new knowledge. We argue that the created knowledge yields a higher degree of novelty and radicalness. Along with an enhanced theory of learning including learning from the future, we present our empirical findings from comparing the outputs of Learning from an Envisioned Future and learning from the past. For this purpose, we use data from two organizational learning projects; one, which was conducted with a high school in Austria and another one, which was conducted with members of the Austrian Economic Chamber. Our findings from both case studies suggest that Learning from an Envisioned Future does produce significantly more paradigm challenging knowledge compared to the output gained from conventional learning from past experiences. We conclude that the combination of both learning sources may lead to best learning outcomes in organizations.
Keywords: Keywords: organizational learning, learning from an envisioned future, knowledge management, multi-case study, learning modes
Driving Knowledge Sharing Initiatives in Sultan Qaboos University (SQU) Libraries for Enhanced Collaboration pp31‑44
Abstract: Today⠒s work environment comprises of different parts of visible (explicit) and non‑visible (tacit) knowledge that are frequently exchanged between people and systems. Knowledge sharing is the process of exchange of knowledge between peopl e, communities and organisation. Most organisations characterize and focus their approach in knowledge management around their own specific business objectives. Knowledge management pexlays an important role in universities, especially in academic librari es because libraries are considered as knowledge repositories and are one of the oldest areas using knowledge sharing concept. The purpose of the research initially was to assess knowledge sharing in the seven libraries within Sultan Qaboos University (S QU), in terms of common standards, guidelines and policies for patrons. The research employed both theoretical and empirical analysis and was based on a review of best practices from previous studies and from data gathered from library staff and manageme nt. The first part of the study investigated the motivation to share, use of technology tools in collaboration and the strength of knowledge sharing culture among the staff. And the follow‑up study focused on the measures initiated to implement a collabor ative environment in the libraries.. The research used tools such as interviews, surveys and focus group discussions to extract the information required for analysis. Through the use of these tools the main challenges and issues facing SQU libraries with respect to collaboration was examined. The results of the assessment study were shared with the library administrative head and as a first step a training program for knowledge sharing and standardizing the management process of the different libraries to ok shape. The following investigation addresses the main learning and developments that took place after the assessment and focuses on the measures taken up to initiate formal knowledge sharing. Direct and indirect benefits will be explored and analyzed. In addition, the implication of applying knowledge
Using an Intellectual Capital Statement to Deploy Knowledge Management: The Example of an Austrian Chamber of Agriculture pp45‑59
Abstract: The paper reports on the impact of building an intellectual capital statement for the Chamber of Agriculture in Styria, Austria (Landeskammer Steiermark, LK Styria), and with the subsequent issues of organizational development. LK Styria i s a knowledge‑based organization where intellectual capital accounts for a large share of the entitys value. Building on the activities of LK Styria and their outcomes, a knowledge‑based intellectual capital inventory was set up for the human, structural and relationship resources based on the method Wissensbilanz made in Germany. The strengths of the intellectual capital of Styria LK lie primarily in its core competencies of promotion, training and consulting. The contexts of LK Styria that produce va lue are its working conditions and the relationships with their members, customers, the public at large, and with public functionaries. It was found that the establishment of an of the Intellectual Capital (IC) Statement not only enhances the performanc e of LK Styria but also increases the resilience of the LK Styria when unexpected changes arise on the EU‑level and on the national level, and thus expands the sustainability of the organization. Consequential to this IC Statement, measures were introduce d to improve processes and outputs: a central lever was to be a new framework for process orientation; enhanced quality management was to be introduced as well as newly structured information handling inside and outside the organization.
Keywords: Keywords: Intellectual capital, knowledge management, public institutions, agriculture, service and consulting
Abstract: During the last few decades, banking market has changed significantly. Systematically increasing the complexity of new technology, development of information and communication’s techniques, economy’s networking, globalization and growth of customers’ expectations combined with regulatory requirements make banks face new challenges. The most crucial of them is answering the question how to meet regulatory requirements (remain stable) and develop market performance (obtain a competitive advantage and gain profits). As a result, the concept of resilience must accommodate and balance the public interest focused on safety with individual bank’s aims focused on value’s creation, market position and profits. Defining the foundation for banking market resilience needs discussing these contradictory aspects. It is especially important as banks play a special role in society. They are crucial in financing the economy, settling payments and providing products that allow other entities to manage their financial risk and to develop their market activity. The resilience of the banking market influences not only financial system stability but the sustainable economic growth and the economy as a whole. That is why regulatory schemes should support it. On the other hand, creating value for customers and other stakeholders makes bank to keep customer experience and wider brand perceptions central to all strategic thinking. Meeting customers’ needs and expectations requires flexibility, creativity, and innovativeness what today quite often means taking a risk. Thus, a resilient banking sector should create the conditions for the integration of safety and competitiveness. The purpose of the article is to define knowledge factors that influence resilience on banking market, from both perspectives. The paper presents the theoretical foundations for banking market resilience concept, knowledge factors used to establish resilience on Polish banking market and their impact on the banking sector and main challenges facing the Polish banking sector in the nearest future.
Knowledge Creation and Visualisation by Using Trade‑off Curves to Enable Set‑based Concurrent Engineering pp75‑88
Abstract: The increased international competition forces companies to sustain and improve market share through the production of a high quality product in a cost effective manner and in a shorter time. Set‑based concurrent engineering (SBCE), which is a core element of lean product development approach, has got the potential to decrease time‑to‑market as well as enhance product innovation to be produced in good quality and cost effective manner. A knowledge‑based environment is one of the important requ irements for a successful SBCE implementation. One way to provide this environment is the use of trade‑off curves (ToC). ToC is a tool to create and visualise knowledge in the way to understand the relationships between various conflicting design parame ters to each other. This paper presents an overview of different types of ToCs and the role of knowledge‑based ToCs in SBCE by employing an extensive literature review and industrial field study. It then proposes a process of generating and using knowledg e‑based ToCs in order to create and visualise knowledge to enable the following key SBCE activities: (1) Identify the feasible design space, (2) Generate set of conceptual design solutions, (3) Compare design solutions, (4) Narrow down the design sets, (5) Achieve final optimal design solution. Finally a hypothetical example of a car seat structure is presented in order to provide a better understanding of using ToCs. This example shows that ToCs are effective tools to be used as a knowledge sou rce at the early stages of product development process.
Keywords: Keywords: set based concurrent engineering, trade-off curves, knowledge creation, knowledge visualisation, knowledge reuse, new product development, innovation