Abstract

The primary aim of this paper is to highlight the need for a robust Knowledge Assessment Framework (KAF). The development of a KAF is important for organisations for three reasons. Firstly, the use of knowledge assessment allows firms to pinpoint knowledge gaps. Secondly, it allows firms to manage knowledge more effectively. Thirdly, it gives organisations a diagnostic tool with which to gauge their knowledge base. The effective management of knowledge can be considered a competency that enables a greater level of service to be extracted from other resources within the organisation. The results of this study highlight several points for organisations interested in understanding their knowledge base. The analysis moved beyond simply looking at the framework itself and offers some interesting insights.