We are not only in a new millennium, but also in a new era: the knowledge era. Sustainable competitive advantage is dependent on building and exploiting core competencies. The resource‑based view (RBV) of the firm defines a strategic asset as one that is rare, valuable, imperfectly imitable and non‑substitutable. Knowledge is seen as a strategic asset with the potential to be a source of competitive advantage for an organization. In this paper, we provide a model that examines how and why knowledge management (KM) can be used to create competitive advantage from the RBV of the firm.
Keywords: Knowledge management, KM, knowledge management systems, KMS, resource-based view of the firm, RBV, sustained competitive advantage