Knowledge transfer is no longer reducible to classical solutions such as face‑to‑face training, technical education or tutoring. Knowledge to be transferred is professional knowledge (Business Knowledge). It involves the whole Knowledge Capital within an organization. Identifying the knowledge components that are worthwhile transferring is not an easy task. This is the problem addressed in this paper.
Abstract: Knowledge transfer is a real challenge for organizations and particularly for those who have based their strategy on knowledge codification using knowledge engineering methods. These organizations are facing one major problem: their knowledge repository is used by few persons. Why? In this article, we identify barriers for transfer and appropriation of codified knowledge referential. We show that codified knowledge transfer should be a specific collaborative process taking into account three aspects: complexity and specificity of codified knowledge, readers’ profiles, and exchange channels. Then, we propose to improve knowledge transfer process by developing new specifications for the codified knowledge to increase its transferability and by elaborating a pertinent shared context for knowledge interpretation. It is an empirical methodology which optimizes continuity between knowledge codification and knowledge transfer.
Keywords: knowledge management, knowledge transfer, knowledge capture and codification, knowledge engineering, knowledge sharing, knowledge appropriation, organizational learning, organizational memories