The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

A Conceptualization of Knowledge Management Practices Through Knowledge, Awareness and Meaning  pp45-52

Nathan Nifco

© Jul 2005 Volume 3 Issue 1, Editor: Charles Despres, pp1 - 64

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Abstract

Knowledge management practices are based primarily in conceptual frameworks that are responsible for the design and development of methodologies and technologies that can provide some common ground in the way people use and manage knowledge in an organization. These conceptual frameworks are often derived from integrated perspectives that are influences not by one but multiple disciplines and practices. Can a knowledge management framework be useful and practical when is based on the universal constructs for knowledge, awareness and meaning? Operational definitions for these constructs were designed within a recent research study that was conducted by reviewing and analyzing 180 relevant sources from a variety of disciplines and practices including psychology, cognition and the cognitive sciences, human and organizational development, complexity theory and physics, computer science and artificial intelligence, philosophy, neuroscience and biology, mathematics and statistics. The operational definitions obtained from the research process were combined with general principles that were formulated in order to explore a potential model that may integrate and apply the three constructs of knowledge, awareness and meaning with the view of facilitating the conceptualization of knowledge management practices. The research presents the multiple perspectives from various disciplines on knowledge, awareness, meaning, thinking methods and organic models and at the same time provides a conceptual framework to determine the effectiveness of knowledge management practices with the purpose of integrating the know what, the know how and the know why of managing knowledge.

 

Keywords: Knowledge, Awareness, Meaning, Thinking methods, Organic models, Knowledge Management

 

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Journal Article

Knowledge Creation in a Participatory Design Context: The use of Empathetic Participatory Design  pp49-65

Stephen Kyakulumbye, Shaun Pather, Mmaki Jantjies

© Apr 2019 Volume 17 Issue 1, Editor: Ettore Bolisani, pp1 - 88

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Abstract

The growth and penetration of Internet across developing countries has led to availability of a plethora of ICT applications. Quite often, potential users of these applications hold varying perceptions, both negative and positive, in respect of potential usefulness. This in turn, results into variations in adoption outcomes. The extant literature posits that 80% of user perceptions are negative while only 20% of their perceptions towards available ICT application are positive. The negative perceptions inevitably results in low adoption or at times even non‑adoption of applications, which then remain under or un‑utilized. This paper reports on a participatory action research study, which explores how ICT application adoption may be enhanced through ‘empathetic participatory design’ as a method for creating knowledge that may have meaningful application utility. This is achieved through user behavioural simulation. The main mode of data collection and analysis was the repertory grid technique used to elicit constructs from simulated prototyped elements of a selection of applications. In this paper, the knowledge creation process involves the use of design scenarios and use‑cases from the typical users’ point of view during co‑problem discovery and scoping in respect of problems identified by the user community. The findings of this paper reveal that a co‑design approach results in reflective experiences, that create a hybridity of knowledge which is both tacit and explicit, reciprocating each other to enrich the design outcomes of the applications. We argue that knowledge is not only a belief of knowing and thinking but rather has the ability to be transformed into real action. The paper posits that tacit and explicit forms of knowledge are inextricably linked and that knowledge is created and expanded through social interaction between tacit knowledge and explicit knowledge using modes and methods of ‘knowledge conversion’.

 

Keywords: Co-design, Empathetic participatory design, repertory grid technique, prototyping, situation awareness, tacit knowledge, explicit knowledge, ICT development

 

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Journal Article

Sharing Contextual Knowledge in Today's Workplace Environments  pp1-12

Farhad Daneshgar, Chandra S. Amaravadi

© Jan 2005 Volume 2 Issue 1, Editor: Charles Despres, pp1 - 90

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Abstract

Due to an evolution of business models compatible with networked economy, office — environments of this age need effective support for collaboration among office workers. This article demonstrates that existing Extended Office Systems (EOS) are not specifically designed to maintain awareness and knowledge‑sharing requirements of the collaborating actors of many of today's networked office environments. Using an awareness framework for sharing of contextual knowledge in collaborative business processes, this article provides general design directives for a Collaboration‑ Aware EOS (CAEOS) system that facilitates sharing of the contextual knowledge among office workers in networked offices. In order to assess its effectiveness, this framework is applied to a network management case study with the aim of identifying the awareness requirements of the actors within that process. The results confirm effectiveness of the framework. The components of the framework, that is the process model and the awareness model, are then used as analytical tools as input to the design of CAEOS for achieving its collaborating goals. It is suggested that the process model component of the framework to constitute foundation for the knowledge‑base component of the CAEOS, whereas the awareness model of the framework to constitute foundation for the inference engine of the CAEOS'.

 

Keywords: awareness, extended office systems, EOS, collaboration support systems, knowledge sharing, knowledge representation, groupware, business intelligence

 

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Journal Issue

Volume 17 Issue 1 / Apr 2019  pp1‑88

Editor: Ettore Bolisani

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Keywords: Job satisfaction, knowledge sharing, organizational culture, company performance, Hofstede’s cultural dimensions, structural equation modeling, knowledge management, knowledge workers, Trust, Knowledge sharing, Social Capital, Networks, Tacit knowledge, Knowledge workers, knowledge, innovation, Baltic Countries, manufacturing sector, Co-design, Empathetic participatory design, repertory grid technique, prototyping, situation awareness, tacit knowledge, explicit knowledge, ICT development, knowledge transfer, post-acquisition integration, acquisition, mergers and acquisition (M&A), case study, knowledge transfer factors knowledge, big data, intangible assets, intelligence, social media, brand equity

 

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