The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
Become a Reviewer for EJKM click here
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Knowledge Management (ECKM) is available here.

For info on the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning (ICICKM), click here
Information about the European Conference on Intellectual Capital (ECIC) is available here
 

Journal Article

KM as a Chemin Faisant: The Valtech Experience  pp13-22

Daniele Chauvel, Charles Despres

© Nov 1999 Volume 1 Issue 1, Editor: Fergal McGrath, pp1 - 68

Look inside Download PDF (free)

Abstract

Valtech is a Paris‑based consulting firm established in 1993 and devoted to e‑business technologies. The company was initially structured as a distributor of new information technologies to the French and European market, which secondarily provided training in the use of its products. Valtech now positions itself as a pure knowledge‑transfer firm that instructs clients in the strategic use and development of cutting‑edge electronic technologies. Valtech organized itself according to KM principles in 1993, but only became aware of KM as a formal organizing framework in 1998. While the adoption of KM is often "pushed" onto companies by the academic or consulting communities, Valtech pulled itself toward KM organizing logics by the New Age of business it defined for itself. It is in this way an excellent example of strategic commitment and organizational design from a KM perspective. It is also relatively unique in that most of the literature records KM adoption from a "push" rather than a "pull" perspective.

 

Keywords: Knowledge Management, knowledge creation, organizational learning, knowledge transfer, case study The proper names that are employed in this text are pseudonyms excepting those of the Company founders, the CKO and the Assets Manager All quotes and interview transcripts are authentic, verbatim and have been validated by the Company

 

Share |

Journal Article

The Midas Touch in Knowledge Management Projects — Beware, Your Wish Could Come True  pp35-44

Alf Westelius, Pär Mårtensson

© Apr 2005 Volume 2 Issue 2, Editor: Charles Despres, pp1 - 44

Look inside Download PDF (free)

Abstract

Like king Midas, the champion of a Knowledge Management (KM) initiative might find herself in an awkward situation because the wish came true. Successful KM initiatives can lead to problems. The case study presented in this article details how a consulting company attempted to support its dispersed staff of consultants through the introduction of a web‑based KM portal. The application became popular — too popular in the sense that it led to a deterioration of certain types of knowledge exchange. It achieved the intended goals, but created unforeseen problems. In the article we explore KM practices and explore the role of contexts for IT‑mediated KM. It is suggested that the need to view IT‑mediated KM in various wider contexts is even more important than in many other forms of IS implementation. The KM activities are not only related to identifiable tasks and work processes, but also to social interaction, learning and other dynamic processes in the organisation.

 

Keywords: knowledge management practices, IS success, electronic communities, knowledge management, knowledge documentation, case study, ba

 

Share |

Journal Article

Measurement of Business Intelligence in a Finnish Telecom‑munications Company  pp83-90

Virpi Pirttimäki, Antti Lönnqvist, Antti Karjaluoto

© Dec 2005 Volume 4 Issue 1, Editor: Charles Despres, pp1 - 90

Look inside Download PDF (free)

Abstract

Business intelligence (BI) is a managerial concept and tool that is used to help organisations to manage busi‑ness information and to make effective decisions. Measurement of BI is generally considered an important issue but at the same time it is considered difficult to carry out in practice. There is also a lack of research on the topic. The paper describes the current knowledge regarding the measurement of BI and makes a contribution on the currently small amount of empirical knowledge on the topic. The research is implemented by means of a literature review and action research.

 

Keywords: Business intelligence, case study, measure, measurement, telecommunications

 

Share |

Journal Article

Knowledge Management and Higher Education: A UK Case Study  pp11-26

Desireé Joy Cranfield, John Taylor

© Oct 2008 Volume 6 Issue 2, ICICKM 2007, Editor: Rembrandt Klopper, pp1 - 116

Look inside Download PDF (free)

Abstract

This paper presents the initial findings of a case study conducted at seven Higher Education Institutions within the United Kingdom. The Case Study utilizes Stankosky's Knowledge Management (KM) pillars to enterprise learning — leadership, organization, technology and learning — as a lens to investigate and understand Knowledge Management practices and perceptions within Higher Education Institutions, looking at challenges of implementation within this sector. Higher Education Institutions within the United Kingdom are very complex institutions, with diverse backgrounds, history, culture, resources and missions. The University presents itself in today's knowledge economy with a dichotomy of priorities, one which aims to provide quality teaching and research activity, and the other, to ensure effective and efficient management and administration within an increasingly competitive market. Being a service, non‑profit organization ensures that the values of scholarship remain a very important aspect of its mission; yet, the external environment within which HEIs conduct their business today is rapidly changing, forcing HEIs to reflect on how they do 'business' given the external pressures they face. This case study uses the Grounded Theory methodology to begin to unpack the issues related to the implementation of Knowledge Management within this context. It focuses on two aspects of the case study — the characteristics of universities and academics that hinder or promote the implementation of KM, and the perceptions of Knowledge Management and its challenges for implementation within the HEI sector. Initial findings are presented.

 

Keywords: knowledge management, UK case study, grounded theory, higher education

 

Share |

Journal Article

The Concept of Knowledge in KM: a Relational Model  pp145-154

Colin Reilly

© Apr 2009 Volume 7 Issue 1, ECKM 2008, Editor: Roy Williams, pp1 - 198

Look inside Download PDF (free)

Abstract

This paper reports progress in research into the applicability of the knowledge management (KM) paradigm to third sector organizations. Case studies and an action research project are described. Although KM techniques are in use, resource priorities, program funding, and dispersed authority inhibit KM in these organizations. There is little intentional consideration of the relationships between the values held by these organizations and the data gathered from experience. A relational knowledge domain model is proposed that shows how knowledge is derived from observing real or imagined universes, is stored in knowledge artifacts, and is operated on by natural and designed processes to realise future states of the universe being observed. This model is intended to promote a more holistic approach to knowledge and its management in values driven organizations but can be applied in any organization or community of practice.

 

Keywords: knowledge, organizational knowledge, knowledge management frameworks, nonprofit organizations, third sector organizations, case study, action research

 

Share |

Journal Article

An empirical Investigation of Maturity Levels in Knowledge Management  pp219-229

Ute Vanini, Saskia Bochert

© Nov 2014 Volume 12 Issue 4, ECIC 2014, Editor: Dagmar Cagáňová, pp187 - 270

Look inside Download PDF (free)

Abstract

Abstract: The purpose of this paper is to analyse if knowledge management maturity models can be applied in corporate practice. So far, empirical studies have mainly examined the influence of knowledge management (KM) on innovation and have identified K M success factors. The underlying assumption is that more KM leads to more innovation and an improved corporate success. Therefore, a thorough KM application is recommended. Little attention has been paid to the question which level of KM application is e ffective and efficient for a company. This paper tries to close this gap using the concept of KM maturity. It investigates if different KM maturity levels can be identified in corporate practice and in how far they are influenced by specific factors, e.g. company size. To answer the research questions, exploratory case studies were conducted through semi‑structured qualitative interviews with representatives from ten northern German companies.The results show that the practical applicability of KM maturit y models (KMMM) is still limited. None of the companies can be categorized to have a high KM maturity level despite their multiple use of KM tools. As influence factors the size of a company and an externally certified quality management were identified . To validate these findings an additional online survey was conducted with 79 participants. The results of this survey support the general statements above, but also show a significant relation with the KMM level and employees participation in knowledge management and the innovation success of a company compared to its main competitor. The paper contributes to the understanding of KM maturity and its influence factors and thus provides the foundation for further empirical research. Moreover, the finding s help organisations to position their KM efforts.

 

Keywords: Keywords: knowledge management, maturity levels, influence factors, success factors, case study research, online survey

 

Share |

Journal Article

Trust‑Communication Dyad in Inter‑Personal Workplace Relationships … Dynamics of Trust Deterioration and Breach  pp230-238

Taina Savolainen, Palmira Lopez-Fresno, Mirjami Ikonen

© Nov 2014 Volume 12 Issue 4, ECIC 2014, Editor: Dagmar Cagáňová, pp187 - 270

Look inside Download PDF (free)

Abstract

Abstract: Trust has become an important intangible asset in organizations as a foundation for cooperation in workplace relationships. The paper discusses and examines development of trust in relation to communication within work relationships. More specif ically, the dynamics of trust deterioration and trust breach is studied empirically. The paper examines the interplay between communication and trust and how building, violation, breaches and restoration of trust develop in inter‑personal workplace relati onships. The aim of the paper is to provide new knowledge and insights of the dynamics between communication and trust and make practical implications to leadership and HRM for human capital development. By presenting the empirical findings from a qualit ative case study with other complementing data the paper also aims to shed more light on how poor communication, in particular, affects trust development between actors involved. The paper advocates the importance of developing trust and communication for intangible intellectual asset in workplaces and their management. Originality of the paper is based on the idea of exploring the relation between trust and communication, specifically in the situation of trust violation and breach. The paper provides a s till under researched issue of intangible assets, since relational resources such as trust and communication have not been widely examined in the context of trust breach, in specific. In the theoretical discussion, trust and communication are seen interwo ven in interpersonal work relationships. Trust is looked as intangible asset and skill and communication a means and antecedent for trust. The findings show that poor communication plays an important role in deterioration and breaches of trust. Distrust m ay permeate widely within the organization and beyond the original parties involved. If space is left to the low trust climate to develop the consequences may be unfavorable, harmful and even damaging to the organization. Trust violation and breaches seem to be connected with workplace bullying wit

 

Keywords: Keywords: communication, case study, intangible assets, inter-personal trust, narratives, work relationship, trust breach, qualitative method

 

Share |

Journal Article

Knowledge Creation and Sharing in a Project Team: An Organizational Analysis Based on the Concept of Organizational Relation  pp97-106

Piero Migliarese, Saverino Verteramo

© Oct 2005 Volume 3 Issue 2, Editor: Charles Despres, pp65 - 138

Look inside Download PDF (free)

Abstract

In today's competitive arena, knowledge and intellectual assets management seems to be the best answer when looking to gain a competitive edge. Furthermore, traditional approaches to knowledge management based on a "single company perspective" are becoming limited; more frequently the problem is to manage "inter‑organizational "collaborations, projects and temporary structures. It is thus necessary to rethink some organizational topics (organizational structures design, personnel involvement and motivation mechanisms etc.) and to review them by introducing suitable and effective modifications with respect to specific knowledge processes. This paper takes the "Organizational Relational Approach" into consideration and applies a method for describing and interpreting the interactions among organizational actors‑ also belonging to different organizations‑ defined as Organizational Relations (OR): the method analyses these relations according to several distinct dimensions: the goals of the OR and the level of sharing for the organizational actors; the organizational rules regulating the behaviour of actors within the OR; the technological and organizational tools supporting the OR; the cultural background associated to the OR. Only when all four dimensions are highly developed is it possible to qualify the existing organizational relations as "rich "or, in this context, as "knowledge intensive" relations. The paper applies the Organizational Relations method of analysis to a successful case study of knowledge transfer from the aerospace field to the health care field. We examined the joint research project carried out by the ASI,‑Italian Space Agency‑ Ferrari DTM and two Italian Orthopaedics Departments. This project has led to the industrial production of an innovative external bone‑setting device. This analysis explains the key factors for success and the effectiveness of the managerial decisions that were adopted. Empirical findings derived from the case study analysis on one hand and results obtained from the application of the Organizational Relational Method on the other have been found to be convergent and this constitutes a good validation of the method used.

 

Keywords: Organizational Relation, Knowledge creation and sharing, Inter-organizational project team management, case study

 

Share |