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Journal Article

Crowdsourcing User‑Contributed Solutions to Aerospace Product Development Issues through Micro‑Blogging  pp126-136

Richard David Evans, James Xiaoyu Gao, Sara Mahdikhah, Mourad Messaadia, David Baudry

© Jun 2016 Volume 14 Issue 2, Editor: Ken Grant, pp89 - 158

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Abstract: Revenue and production output of the United Kingdoms Aerospace Industry (AI) is growing year on year and the need to develop new products and innovative enhancements to existing ranges is creating a critical need for the increased utilisation and sharing of employee knowledge. The capture of employee knowledge within the UKs AI is vital if it is to retain its pre‑eminent position in the global marketplace. Crowdsourcing, as a collaborative problem solving activity, allows employees to captur e explicit knowledge from colleagues and teams and also offers the potential to extract previously unknown tacit knowledge in a less formal virtual environment. By using micro‑blogging as a mechanism, a conceptual framework is proposed to illustrate how c ompanies operating in the AI may improve the capture of employee knowledge to address production‑related problems through the use of crowdsourcing. Subsequently, the framework has been set against the background of the product development process proposed by Maylor in 1996 and illustrates how micro‑blogging may be used to crowdsource ideas and solutions during product development. Initial validation of the proposed framework is reported, using a focus group of 10 key actors from the collaborating organisa tion, identifying the perceived advantages, disadvantages and concerns of the framework; results indicate that the activity of micro‑blogging for crowdsourcing knowledge relating to product development issues would be most beneficial during product concep tualisation due to the requirement for successful innovation.


Keywords: Keywords: Aerospace Manufacturing, Crowdsourcing Knowledge, Employee Collaboration, Knowledge Management, Micro-Blogging


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