The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Knowledge Transfer Procedures From Consultants to Users in ERP Implementations  pp318-327

Przemysl›aw Lech

© Dec 2011 Volume 9 Issue 4, Editor: Geoff Turner, pp297 - 364

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Abstract

This paper focuses on the issue of knowledge transfer from consultants to the final users of the ERP system during its implementation. For a long time, the knowledge transfer has been recognized as one of the key success factors of the implementation proj ects of any type. Basing on the literature, two alternative approaches to the knowledge transfer were identified: an exploration oriented one, assuming users active participation in the implementation process and another one, i.e. instruction oriented kn owledge transfer, depending on the users training provided by the consultants after the implementation has been completed. A study of 10 ERP implementation projects is presented to determine how enterprises solve the knowledge transfer issue in real‑life environment. At the end the paper presents the evaluation of the amount of external workload from the consultants needed to accomplish the knowledge transfer process with the use of the two alternative approaches. It is based on the field study in two co mparable enterprises. The main value of the research is that it presents the generalization of the knowledge transfer procedures used in real‑life ERP projects and then evaluates the difference in external workload from the consultants in a very unique si tuation of two very similar enterprises, with comparable business processes and information requirements, and which implemented the same ERP system with help of the same external consultants but using different knowledge transfer approach.

 

Keywords: knowledge transfer, ERP implementation, ERP expertise building

 

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Journal Article

Knowledge Sharing and Business Expertise Factor Relationships  pp137-158

Neil David John Topping

© Jun 2016 Volume 14 Issue 2, Editor: Ken Grant, pp89 - 158

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Abstract

Abstract: Research into knowledge sharing has predominantly utilised qualitative research methods. The quantitative research methods that built models focused upon a narrow grouping of factors. This research sought to develop a holistic model of the predi ctors of knowledge sharing, with expertise factors added, to qualify the value of the expertise being shared. An extensive literature review and individual / series of interviews were carried out to identify the knowledge sharing factors, of which 18 were recognised. The value of knowledge shared is dependent on the expertise of the individual, and two expertise orientated factors were developed. These two factors were based upon two self‑assessment constructs, a Cochran‑Weiss‑Shanteau measure, and a peer ‑comparison measure, both of which were used to identify an individuals the level of expertise. Using these factors a model was developed that, enabled individual self‑assessment of knowledge sharing and expertise latent variables. 103 participants compl eted the survey, and the results were analysed using structured equation modelling (SEM) and confirmatory factor analysis (CFA). The model did not achieve a goodness of fit. There were 6 factors that were significantly related to the intention to shar e knowledge construct, with both expertise factors found to be significantly related to an expertise construct. The intention to share knowledge construct was significantly related to the expertise construct. This model has been used to identify 4 types o f knowledge sharers. These types offer significant practical benefit for human resource activities, specifically in recruitment and organisational design.

 

Keywords: Keywords: Cochran-Weiss-Shanteau, Structured Equation Modelling, SEM, Confirmatory Factor Analysis, CFA, Knowledge sharing types, Expertise

 

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