The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

A Practical Approach to Process‑Oriented Knowledge Management  pp74-87

Holger Kohl, Ronald Orth, Erik Steinhöfel

© Jun 2015 Volume 13 Issue 1, Editor: Meliha Handzic and John Dumay, pp1 - 100

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Abstract: Against the background of global competition and increasingly dynamic markets, the importance of knowledge has been growing dramatically, especially for small and medium‑sized enterprises (SME). SMEs have to be more innovative, flexible, and e fficient to successfully cope with typical challenges such as growing competition and rapidly changing demand patterns. In the past, knowledge management has been successfully implemented and developed by large enterprises in particular. In contrast, know ledge management for SME is not a matter of course yet. However, current survey results affirm that activities in the area of knowledge management depend less on the size of an enterprise or its industry, but rather on an enterprise⠒s business strategy and core competencies. In the light of these results, SMEs seem not to have disadvantages regarding the implementation of knowledge management because of their size or industry, but rather because they need to take strategic decisions to implement such so lutions and have difficulties in doing so. Against this background, the German Federal Ministry of Economics and Technology started the initiative ⠜Fit für den Wissenswettberb⠀ to support especially SMEs on the way to the knowledge society. In the co urse of the initiative, the research institutes Fraunhofer IPK and Fraunhofer IFF initiated the project ⠜ProWis ⠍ Prozessorientiertes und integriertes Wissensmanagement in KMU⠀. Within this project, researchers designed methods meeting the specific needs of SMEs allowing the implementation of process‑oriented knowledge management at reasonable efforts. Building up on the developed methods, both institutes accompanied 15 SMEs during the implementation of knowledge management and used the findings fro m these implementations to refine the methods. The results of the project are summarized in the guideline ⠜Praxisleitfaden Wissensmanagement⠀, which is freely accessible to interested parties and enables SMEs to systematically and autonomously impleme nt knowledge management. Based on the aforemen


Keywords: Keywords: Knowledge Management, Intellectual Capital, Process-orientation, Knowledge management activities, knowledge management method


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