Virtual communities of practice (COPs) are fast becoming a basic work unit in a networked world. The relationship between COPs, Knowledge Management, and the Learning Organisation is a question of priority for social sector leaders, researchers, policy makers, and practitioners as they seek to establish ways to maintain relevance and effectiveness in the volatile environments in which they work (Thomas et al, 2005). When well executed, virtual COPs produce results because the knowledge is stewarded: organised for learning, poised for action, and planned for sustainability. In this paper, we document and analyse the actors and factors that, in our experience, contribute to success: Enlightened Leadership, Compelling Work, Appropriate Technology and Knowledge Sustainability. Over the last two years we have worked with new virtual COPs in both the public and non‑profit sectors. The outsized successes prove the power of this approach to work. The under‑performers help define the parameters for more effective implementations. Perhaps surprisingly, the critical success factors for a high‑performing virtual COP have absolutely nothing to do with technological aptitude. The two key determinants of community success harken back to Business Management 101: the strategic clarity and capacity for collaborative leadership in the organisation, and the specificity and practicality of the community mission.
Keywords: Communities of Practice, Innovation, Knowledge Management, Virtual Communities, Non-profit Management, Public Administration
Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System pp193-203
Abstract: The improvement of governments efficiency has gained great importance and validity especially in the current times of economic downturn. E‑Government constitutes the most contemporary techno‑managerial proposition in the track of possible inter ventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real‑life cases, the paper describes the conception and the realization of an IT artefact together wi th its methodological appeals aiming at improving information access and delivery and thus PAs decision making capacity. Our proposition constitutes a novel approach for managing users attention in knowledge intensive organizations which goes beyond inf orming a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event‑Condition‑Action) rules with ontologies. T he technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System.
Keywords: Keywords: Attention management, proactive information delivery, public administrations, semantic infrastructures, intervention methodology