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Journal Article

The Value of Extended Framework of TAM in the Electronic Government Services  pp14-24

Juan-Gabriel Cegarra-Navarro et al

© Jan 2014 Volume 12 Issue 1, Special Edition for ECKM 2013, Editor: Monika Petraite, pp1 - 82

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Abstract

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Keywords: Keywords: citizen engagement, satisfaction, technology acceptance model, end users

 

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Journal Article

Science 2.0 and Conference Tweets: What? Where? Why? When?  pp269-282

Athanasios Mazarakis, Isabella Peters

© Dec 2015 Volume 13 Issue 4, Special Issue on Social Media in our Life, Editor: Anabela Mesquita and Paula Peres, pp255 - 292

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Abstract

Abstract: Microblogging activity as supported by Twitter has rapidly gained a lot of attention within the scientific community. For example, the organizers of scientific conferences started exploiting Twitter for various reasons, e.g., engaging customers via backchannel, or providing awareness support for stakeholders. We assume that there is no equal distribution of Twitter activity over time. Instead we argue that there are particular events or occasions that lead to peaks in the number of tweets. Clear ly distinguishable peaks can be used by conference organizers to promote or announce information. At the Science 2.0 conference 1,879 conference‑related tweets (including retweets) were collected between 14.03.2014 and 14.04.2014. In total 822 tweets ( 68%) came from conference attendees versus 392 unique tweets (32%) from external contributors who were also more likely to retweet (24% vs. 74%). Additionally, we conducted a content analysis of all tweets by using a self‑provided codebook with thre e classes: purpose of tweet, target of web link (if embedded in the tweet), and topical relation to Science 2.0Ž. The purpose of over 80% of the tweets was to share conference content or resources. Pictures and the conference website were the most ofte n tweeted link targets (65%). The top four content categories occurred in 11% to 15% of tweets and were scientific working methods,Ž web topics,Ž projects & research programs,Ž and open science & open dataŽ reflecting what the audience was most inte rested in. These results help to understand Twitter behavior regarding time and content. This study provides a threefold additional value: 1) conference organizers know when to announce important conference‑related information to the audience via Twitter , 2) the first two classes of the validated codebook are transferable to studies in a similar vein and can be easily reused from the community, and 3) supports recording of user feedback to conference topics and highlights.

 

Keywords: Keywords: twitter, tweets, user engagement, conference backchannel, conference tweets, scholarly communication, content analysis

 

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Journal Article

Middle Management Knowledge by Possession and Position: A Panoptic Examination of Individual Knowledge Sharing Influences  pp67-82

Sally Eaves

© Jan 2014 Volume 12 Issue 1, Special Edition for ECKM 2013, Editor: Monika Petraite, pp1 - 82

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Abstract

Abstract: This paper elucidates the spectra of influences that impact the intra‑organisational tacit and explicit knowledge sharing behaviour of the middle line, a boundary spanning layer highly capable to influence, inform and transform. The approach addresses a deficiency in research that affords an eclectic perspective across both knowledge types simultaneously and at an individual level of analysis. Advancing Ipe’s (2003) conceptual work, the Multidimensional Model of Individual Knowledge Sharing Influences integrates robust and multi‑disciplinary theoretical exposition with empirical validation in four leading UK Communication Sector operators. The model encapsulates the direct influence factors of Motivation to Share, Nature of Knowledge, Opportunity to Share, Culture and the Nature of the Individual. Organisational Velocity provides an original conceptualisation of the continual, episodic and ambiguous change that reflects reality in many post‑industrial settings and is expressed as the tension between centrifugal and centripetal forces acting on the other factors. All six dimensions are shown to impact individual knowledge sharing practice, with underexplored constructs such as personality traits and aspects of demography emerging as significant. Organisational Velocity can operate in a moderating and primarily centrifugal capacity on Motivation to Share, Opportunities to Share and the Nature of the Individual. The study demonstrates that a panoptic, pluralistic and interdisciplinary perspective combining human, social, technological and contextual factors must be considered to understand sharing behaviour and optimise knowledge management interventions. A particular element may not be evaluated in isolation. Further, when factor dynamics are sub‑optimum, the middle line may pragmatically orientate towards personal knowledge management mechanisms. Evidence of hoarding, hiding or disengagement from sharing is identified with some managers electing to utilise their knowledge in possession and network positional opportunity to generate rent in alignment with individual and affiliated group interests, negating its aggregation for wider organisational benefit. Implications for research and practice are fully explored.

 

Keywords: Keywords: knowledge sharing, middle management, individual knowledge sharing influences model, organisational velocity, personal knowledge management, knowledge hoarding, hiding and disengagement

 

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Journal Article

Online Social Network Citizen Engagement on Instagram Crowdsourcing: A Conceptual Framework  pp283-292

Izzal Asnira Zolkepli, Hedhir Hasno, Sharifah Nadiah Syed Mukhiar

© Dec 2015 Volume 13 Issue 4, Special Issue on Social Media in our Life, Editor: Anabela Mesquita and Paula Peres, pp255 - 292

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Abstract

Abstract: The emergence and popularity of online social network platform has greatly transformed the way businesses work in terms of collaborations, communications and crowdsourcing with the boom of Web 3.0 technology. Crowdsourcing is regarded as volunta ry participative group behaviour engaging in company activities within online social networks. Previous studies have identified some basic characteristics of crowdsourcing initiatives from business to business perspectives which defined crowd, clear goal , benefits received by the crowd, online task assigned process and more. However, from the consumer⠒s perspective; motivation for such participative behavior is still not well researched. Finding the right type of motivation in order to establish this b ehavior is essential for the success of crowdsourcing. Two primary motivation categories described in the literature are extrinsic (which is referred as technology‑push forces) and intrinsic (which is referred as need‑pull forces) motivation. To under stand this requires an exploratory study that discloses the psycho‑social motivations of crowdsourcing, since currently there is no established unitary and shared knowledge on consumer engagement on crowdsourcing. For this research, crowdsourcing is exami ned through the Instagram platform. Instagram is an online mobile photo‑sharing, video‑sharing and social network service that enables online social network citizens (OSNC) to take pictures and videos, and share them on Instagram as well as on other soc ial networking platforms. Instagram⠒s simple design allows images and short videos to fill the screen with nothing to clutter the experience of viewing. Similarly, images and short videos of brand posted on Instagram gives equally compelling visual expe rience that inspire followers to share, post comments and encourage conversations. Instagram taps into the collective intelligence of their followers, the followers receives benefits from crowdsourcing in terms of personal and social recognition. In this regard, this research will explore on motivating f

 

Keywords: Keywords: crowdsourcing, Instagram, online social network, motivations, engagement

 

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