The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Knowledge Work Practices in Global Software Development  pp347-356

Gabriela Avram

© Jan 2008 Volume 5 Issue 4, Editor: Charles Despres, pp347 - 550

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This paper is an exploration of knowledge work practices in a distributed software development setting. The author has undertaken an empirical study in the Irish subsidiary of a multinational company over a 16‑month period. Our methods were inspired by ethnography; by spending an extended period of time with a software development team working on a specific project, we had the opportunity to observe real work practices in a real work setting in the specific circumstances of distributed work. The purpose of the current study is to highlight the ways in which technical and social factors are inextricably entwined in distributed work settings.


Keywords: collaboration, work practices, distributed work environments, global software development, knowledge work, mutual knowledge, transactive memory


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Journal Article

Intellectual Capital Based Evaluation Framework for Dynamic Distributed Software Development  pp231-244

Pekka Kamaja et al

© Dec 2016 Volume 14 Issue 4, Intellectual Capital at a Crossroad, Editor: Maurizio Massaro, Andrea Garlatti, pp191 - 255

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Abstract: This article presents constructing of an evaluation framework for dynamic distributed software development (DDSD). The topic examines building the capabilities, evaluating the efficiency and scaling up the performance of globally distributed software development teams in environments that demand high operational excellence, innovativeness and other intellectual properties. Three universities and four ICT service and software companies in Finland collaborate on a research project, DD‑SCALE (2014‑2016). The project objectives are to investigate and develop measurement solutions, tools and work practices for managing and evaluating DDSD work. The challenge of harnessing human and social capital assets for scaling high‑performing teams to fit with high‑performing organizations is addressed. The research began with an explorative phase for designing the preliminary concept of the evaluation framework which further defined the research questions. The increased knowledge of the object of study brought a better standpoint to judge among various approaches for the framework. Theories of Intellectual capital (IC), Performance management, productivity and distributed software development were investigated. The results of the paper are: 1) conceptualizing productivity of DDSD operations in terms of an evaluation framework on individual, team and organizational levels with dynamic IC emphasis; 2) a categorization of evaluation indicators on three aggregation levels; and 3) a baseline construction for the framework with practical trials. Contributions to the scientific community are: 1) a conceptualization of productivity in knowledge intensive technology developer organizations in terms of dynamic IC and; 2) a model for conceptualizing how the impact of dynamic IC on productivity is manifested and seen in such organizations. Both views extend the applicability of productivity as measurement within knowledge intensive organizations. Contributions to management practitioners are: 1) management and development of work practices and; 2) guidelines in exploiting the full gain from advancements in high performing software research, development and innovation (RDI) within globally distributed setting.


Keywords: Dynamic distributed software development, global software development, distributed teams, software evaluation, intellectual capital, performance management, knowledge work productivity


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Journal Issue

Volume 14 Issue 4, Intellectual Capital at a Crossroad / Dec 2016  pp191‑255

Editor: Maurizio Massaro, Andrea Garlatti

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Guest Editors

Maurizio MassaroDr Maurizio Massaro is aggregate professor at Udine University since 2008, having worked as teacher at Udine University since 2001. He was visiting scholar at the FGCU, Florida, USA, in 2010 and Leicester, UK, 2013. His academic interests are primarily in the field of business performance measurement, intellectual capital, knowledge management and entrepreneurship. He is an associate editor for the Electronic Journal of Knowledge Management (EJKM).


Andrea Garlatti

Prof Andrea Garlatti, PhD, is Full Professor of Public Management at Udine University. He is also Director of Udine University Interdepartmental Center for Research on Welfare and Coordinator of the Accounting and Management Control section within the Department of Economics and Statistics. Andrea has wide research and teaching experience in the fields of public management and welfare.




Keywords: Knowledge-based Economy Model, Knowledge-based Economy Main Determinants, Enabler, Sweden, Finland, Denmark, Strategic Management, Knowledge Management, Cognitive Leadership, Knowledge based economy’s theoretical paradox, Emotional Intelligence, innovation process, new product development, interdisciplinary teams, innovation antecedents, Intellectual capital, company performance, intellectual capital efficiency, shareholder value, dynamic distributed software development, global software development, distributed teams, software evaluation, intellectual capital, performance management, knowledge work productivity, Intellectual Capital reports, use of IC measurements, benefits and drawbacks of IC reports, field study, Italy


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