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Journal Article

Generation of Human and Structural Capital: Lessons from Knowledge Management  pp91-98

Henrik Agndal, Ulf Nilsson

© Apr 2006 Volume 4 Issue 2, ICICKM 2005, Editor: Charles Despres, pp91 - 216

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Abstract

Interorganizational and social relationships can be seen as part of the intellectual capital of a firm. Existing frameworks of intellectual capital, however, fail to address how relationships should be managed to generate more intellectual capital. Drawing on the interaction approach and the fields of intellectual capital and knowledge management, this paper develops a framework for managing relationships. The framework is illustrated with a case study. It is also noted that firms can improve relationship management and thus generate more intellectual capital.

 

Keywords: Intellectual capital, structural capital, human capital, interorganisational relationships, social relationships, relationship transformation

 

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