The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Information about the European Conference on Intellectual Capital (ECIC) is available here
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Journal Article

The Midas Touch in Knowledge Management Projects — Beware, Your Wish Could Come True  pp35-44

Alf Westelius, Pär Mårtensson

© Apr 2005 Volume 2 Issue 2, Editor: Charles Despres, pp1 - 44

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Abstract

Like king Midas, the champion of a Knowledge Management (KM) initiative might find herself in an awkward situation because the wish came true. Successful KM initiatives can lead to problems. The case study presented in this article details how a consulting company attempted to support its dispersed staff of consultants through the introduction of a web‑based KM portal. The application became popular — too popular in the sense that it led to a deterioration of certain types of knowledge exchange. It achieved the intended goals, but created unforeseen problems. In the article we explore KM practices and explore the role of contexts for IT‑mediated KM. It is suggested that the need to view IT‑mediated KM in various wider contexts is even more important than in many other forms of IS implementation. The KM activities are not only related to identifiable tasks and work processes, but also to social interaction, learning and other dynamic processes in the organisation.

 

Keywords: knowledge management practices, IS success, electronic communities, knowledge management, knowledge documentation, case study, ba

 

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Journal Article

The Effect of Knowledge Management Context on Knowledge Management Practices: an Empirical Investigation  pp117-128

Brian Detlor, Umar Ruhi, Ofir Turel, Pierrette Bergeron, Chun Wei Choo, Lorna Heaton, Scott Paquette

© Apr 2006 Volume 4 Issue 2, ICICKM 2005, Editor: Charles Despres, pp91 - 216

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Abstract

This paper presents recent research findings on the effects of organizational knowledge management (KM) context on KM practices. Data were collected at a large Canadian law firm via a Web‑based survey instrument from over 400 participants comprising professional and support staff working in various office locations. The purpose of the study was to gain insight on the antecedents of knowledge management behaviors in organizations. A theoretical model explicating the impact of an organization's KM environment on both organizational and individual KM behaviors was developed and tested using structural equation modeling techniques. The moderating effects of age, biological sex, job category, and years spent in the organization were also examined. Results indicate that an organization's knowledge management environment impacts on both organizational as well as personal knowledge management behaviors. Furthermore, we show that organizational KM behavior also influences personal KM behavior, thus acting as a mediator between the overarching organizational knowledge management policies and practices and the employees' individual practices. Based on this empirical evidence, recommendations are suggested for organizations wishing to institutionalize knowledge management initiatives in their firms.

 

Keywords: Knowledge management behaviour, knowledge management practices, knowledge management context, knowledge management environment, knowledge sharing, corporate strategy

 

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Journal Article

The Application of Knowledge Management in Enhancing the Performance of Malaysian Universities  pp301-313

Mohd Ghazali Mohayidin, Nor Azirawani, Man Norfaryanti Kamaruddin, Mar Idawati

© Aug 2007 Volume 5 Issue 3, Editor: Charles Despres, pp257 - 347

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Abstract

The government's aspirations of making Malaysia a leading international educational centre in the Asian Region has put a strong pressure on local universities to improve the quality of education they offer. One of the major steps that has been identified by the government to achieve this goal is to enhance the performance of local universities through the application and implementation of an excellent knowledge management (KM) system. An effective KM system requires every academician to practice appropriate management of knowledge in his or her teaching and learning activities, which includes, generating, acquiring, storing and disseminating knowledge effectively to users of knowledge, especially students. A study by the Centre for Academic Development (CADe) of Universiti Putra Malaysia in 2005 found that the level of knowledge management practices in Malaysian universities was merely moderate; and to meet the national aspirations, KM practices need to be developed further from various aspects of structure, facilities and culture among the academic players. The objective of this study is to evaluate the level of practice among the academicians and to determine factors contributing to the effectiveness of knowledge management practices at individual, faculty and university level. Eight local universities, both public and private participated in the study. Factor Analysis was used to determine factors affecting the practices of knowledge management while Multiple Regression Analysis was used to analyse and determine the importance of various variables that will add value, thus improve the performance of Malaysian universities. The results indicate that info‑structure support; infrastructure capacity; info‑culture; and knowledge acquisition, generation, storage and dissemination; are important factors in shaping the KM initiatives. Info‑ structure is found to be the most significant variable. This is consistent with other studies, which confirm that people and cultural issues are the most difficult problems to resolve, but tend to produce the greatest benefits.

 

Keywords: Organisational knowledge, knowledge management practices, infrastructure, info-structure, info-culture

 

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Journal Article

The Adoption of Knowledge Management Systems in Small Firms  pp33-42

Pietro Evangelista

© Jan 2010 Volume 8 Issue 1, Editor: Ettore Bolisani, Enrico Scarso, pp1 - 180

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Abstract

Knowledge Management (KM) is a critical area for small business managers in today's competitive environment. However, there is a general consensus in relation to the fact that the benefits of KM have not been fully exploited by small firms. In fact, des[ite the wide literature on KM, there is an abundance of research describing how large companies are successfully practising KM, but little contributions on the critical success factors for KM adoption in SMEs. Indeed, empirical studies have been rarely conducted on this topic. The main aim of this paper is to shed light on the KM practices in small firms. To this purpose, the paper presents the preliminary results of an empirical investigation carried out in a cluster of 25 high‑technology SMEs located in the eastern area of Naples City (Italy). The methodology adopted is based on the following two main stages: a) a literature review on knowledge management and its usage in small business has been carried out; b) a semi‑ structured questionnaire has been set up and validated in a number of focus group discussions. The questionnaire survey has been conducted through interviews with managers of small firms belonging to the cluster investigated. Survey findings highlight the following points: — the surveyed companies show significant KM needs, but they adopt mainly internal KMSs that involve relatively simple ICT tools; — knowledge exchanged is mainly tacit and it requires KM tools based on personal relationships and interactions such as work teams; — ENS firms express the need for both internal and external KMSs enabling collaborative relationships with other firms for developing common projects; — there are some relevant factors motivating the adoption of internal and external KMSs in firms investigated (such as innovation, operational management and market features) but also significant barriers (such as the protection of intellectual capital and cultural barriers).

 

Keywords: knowledge management practices, small and medium sized enterprises, high-technology sectors, empirical survey

 

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Journal Issue

Volume 4 Issue 2, ICICKM 2005 / Mar 2006  pp91‑216

Editor: Charles Despres

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Keywords: automotive industry, business models, collaborative process communal lexicon community of practice corporate strategy corpus linguistics digital economy, empirical knowledge ethnography, human capital hypertext, information communication technology insurance Industry Intellectual capital measurement, interorganisational collaboration inter-organisational relationships knowledge capitalization. knowledge construction, knowledge definition, knowledge economy, knowledge elicitation, knowledge management behaviour, knowledge management context, knowledge management environment, knowledge management practices, knowledge mapping, multivariate analysis protection of knowledge, relationship transformation special language terminology structural capital, tacit knowledge value networks virtual prototype

 

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Journal Issue

Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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Journal Issue

Volume 5 Issue 4 / Dec 2007  pp347‑550

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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Journal Issue

Volume 6 Issue 1 / Jul 2008  pp1‑74

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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