The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Article

Knowledge Communication Problems between Experts and Decision Makers: an Overview and Classification  pp291-300

Martin J. Eppler

© Aug 2007 Volume 5 Issue 3, Editor: Charles Despres, pp257 - 347

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Abstract

In this article we examine the difficulties of knowledge communication among experts and decision makers. We begin by outlining where and how the communication of expertise from specialists to managers is crucial. We then review theoretical constructs that highlight knowledge transfer problems among experts and decision makers. On the basis of this review and using the results from six focus groups and thirty interviews with engineers and managers, we categorise these transfer challenges into five major groups. We distinguish among expert‑ and manager‑caused problems, reciprocal problems, problems due to the interaction situation and problems caused by the organisational context. These categories can be used to guide research on the micro‑aspects of knowledge transfer. Managers can use these problem categories to identify and reduce knowledge transfer barriers in their interaction with specialists.

 

Keywords: Knowledge transfer, knowledge communication, expert, decision making, knowledge media, knowledge dialogues

 

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Journal Issue

Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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Journal Issue

Volume 5 Issue 4 / Dec 2007  pp347‑550

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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Journal Issue

Volume 6 Issue 1 / Jul 2008  pp1‑74

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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