The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Knowledge Work Practices in Global Software Development  pp347-356

Gabriela Avram

© Jan 2008 Volume 5 Issue 4, Editor: Charles Despres, pp347 - 550

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Abstract

This paper is an exploration of knowledge work practices in a distributed software development setting. The author has undertaken an empirical study in the Irish subsidiary of a multinational company over a 16‑month period. Our methods were inspired by ethnography; by spending an extended period of time with a software development team working on a specific project, we had the opportunity to observe real work practices in a real work setting in the specific circumstances of distributed work. The purpose of the current study is to highlight the ways in which technical and social factors are inextricably entwined in distributed work settings.

 

Keywords: collaboration, work practices, distributed work environments, global software development, knowledge work, mutual knowledge, transactive memory

 

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Journal Article

The Emergence and Diffusion of the Concept of Knowledge Work  pp103-116

Hanna Timonen, Kaija-Stiina Paloheimo

© Oct 2008 Volume 6 Issue 2, ICICKM 2007, Editor: Rembrandt Klopper, pp1 - 116

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Abstract

The past decades have witnessed the proliferation of research on knowledge work. Knowledge work has mostly been used as an antonym to manual work, to refer to specific occupations characterized by an emphasis on specialized skills and the use of theoretical knowledge. The efforts to encompass all the different contexts where knowledge plays a relevant role in work tasks has resulted in various and ambiguous definitions of what knowledge work actually is. In order to shed light on the elusive concept of knowledge work, we studied how it has appeared in the scientific discussion, and diffused from one scientific community to another. As the circulation of new ideas and concepts in scientific discussion is apparent through academic literature, we examined the emergence and diffusion of the concept of knowledge work through a citation analysis on articles from the Social Sciences Citation Index. The data set consists of 273 articles with 7,057 cited references for the 1974 to 2003 period, and we used a dense sub‑network grouping algorithm on the co‑citation network to distinguish highly cited groups of references. We distinguish three periods of diffusion of the concept of knowledge work. The results show that Drucker's In the age of discontinuity (1969) and Bell's The coming of post‑industrial society (1968) were the main influencers when the concept emerged in the scientific discussion from 1974 to 1992. After this period, we can distinguish a slow diffusion period from 1993 to 2003, when the concept started to gain attention, and a fast diffusion period from 1999 to 2003, when the research proliferated. The discussion dispersed outside the management domain already in the emergence period, but the management domain has stayed the main domain of discussion also later on. However, from 1992 to 2003 the discussion inside the management domain dispersed into different groups. One of the main influences to a new group of research that appeared at this time was Zuboff's In the age of the smart machine (1984). This group, drawing on research conducted on knowledge‑intensive firms, has recently produced highly cited articles such as Blackler's 'Knowledge, knowledge work and organizations' in Organization Studies (1995). As the current discussion on knowledge work is dispersed in different groups, there is a need to engage in a common conceptual discussion and define what is actually meant by knowledge work.

 

Keywords: scientific discourse, knowledge work, bibliometric analysis, citation analysis

 

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Journal Article

Intellectual Capital Based Evaluation Framework for Dynamic Distributed Software Development  pp231-244

Pekka Kamaja et al

© Dec 2016 Volume 14 Issue 4, Intellectual Capital at a Crossroad, Editor: Maurizio Massaro, Andrea Garlatti, pp191 - 255

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Abstract

Abstract: This article presents constructing of an evaluation framework for dynamic distributed software development (DDSD). The topic examines building the capabilities, evaluating the efficiency and scaling up the performance of globally distributed software development teams in environments that demand high operational excellence, innovativeness and other intellectual properties. Three universities and four ICT service and software companies in Finland collaborate on a research project, DD‑SCALE (2014‑2016). The project objectives are to investigate and develop measurement solutions, tools and work practices for managing and evaluating DDSD work. The challenge of harnessing human and social capital assets for scaling high‑performing teams to fit with high‑performing organizations is addressed. The research began with an explorative phase for designing the preliminary concept of the evaluation framework which further defined the research questions. The increased knowledge of the object of study brought a better standpoint to judge among various approaches for the framework. Theories of Intellectual capital (IC), Performance management, productivity and distributed software development were investigated. The results of the paper are: 1) conceptualizing productivity of DDSD operations in terms of an evaluation framework on individual, team and organizational levels with dynamic IC emphasis; 2) a categorization of evaluation indicators on three aggregation levels; and 3) a baseline construction for the framework with practical trials. Contributions to the scientific community are: 1) a conceptualization of productivity in knowledge intensive technology developer organizations in terms of dynamic IC and; 2) a model for conceptualizing how the impact of dynamic IC on productivity is manifested and seen in such organizations. Both views extend the applicability of productivity as measurement within knowledge intensive organizations. Contributions to management practitioners are: 1) management and development of work practices and; 2) guidelines in exploiting the full gain from advancements in high performing software research, development and innovation (RDI) within globally distributed setting.

 

Keywords: Dynamic distributed software development, global software development, distributed teams, software evaluation, intellectual capital, performance management, knowledge work productivity

 

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Journal Article

Knowledge Management for Knowledge Workers  pp248-258

Ludmila Mladkova

© Sep 2011 Volume 9 Issue 3, ECIC 2011, Editor: Geoff Turner and Clemente Minonne, pp181 - 295

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Abstract

Knowledge workers represent more than half of all employees in advanced economies. In general knowledge workers are people who, when working, use their brain more than their muscles. Agricultural and industrial worlds depended on the work of manual workers and the life standard of their inhabitants and the success of agricultural and industrial organizations grew due to the increase of manual worker productivity. Existing knowledge economy depends on the work of knowledge workers and the labour productivity they can achieve. Knowledge is a major resource and tool that knowledge workers use to create values. Therefore, the way work with knowledge is organized in an organization influences the productivity of knowledge workers. This article discusses the results of research on knowledge management in organizations in the Czech Republic. This research started at the University of Economics, Prague in 2004 and continues today.

 

Keywords: knowledge, tacit knowledge, explicit knowledge, knowledge worker, knowledge sharing

 

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Journal Article

Knowledge Sharing and Organizational Culture Dimensions: Does Job Satisfaction Matter?  pp1-18

Wioleta Kucharska, Denise. A. D. Bedford

© Apr 2019 Volume 17 Issue 1, Editor: Ettore Bolisani, pp1 - 18

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Abstract

The aim of this study is to examine how job satisfaction influences the relationship between company performance, knowledge sharing, and organizational culture, perceived through the prism of Hofstede’s cultural dimensions, controlled by company size and staff position. A survey of 910 Polish employees (mainly knowledge workers) with different roles and experiences across different industries was conducted. The data were analyzed using structural equation modeling. The findings prove that job satisfaction is a strong mediator for company culture dimensions and knowledge sharing by the high skilled employee. The influence of masculinity, long‑term perspective, and collectivism on knowledge sharing are fully mediated by job satisfaction. Uncertainty avoidance and power distance are partially mediated. The relationship between job satisfaction and company performance is complementarily mediated by knowledge sharing. For optimum company performance, it is important to create a company culture that, first, increases job satisfaction and, second, enhances knowledge sharing. Job satisfaction of knowledge workers in Poland is influenced by low power distance, teamwork, and long‑term perspective, and clear rules, strength, and a dominant and assertive male style of management lead to knowledge sharing. The main value of this study is the complete picture it provides of the mediation function of job satisfaction for company culture and knowledge sharing and performance based on a multi‑sector sample.

 

Keywords: Job satisfaction, knowledge sharing, organizational culture, company performance, Hofstede’s cultural dimensions, structural equation modeling, knowledge management, knowledge workers

 

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Journal Issue

Volume 14 Issue 4, Intellectual Capital at a Crossroad / Dec 2016  pp191‑255

Editor: Maurizio Massaro, Andrea Garlatti

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Editorial

Guest Editors

Maurizio MassaroDr Maurizio Massaro is aggregate professor at Udine University since 2008, having worked as teacher at Udine University since 2001. He was visiting scholar at the FGCU, Florida, USA, in 2010 and Leicester, UK, 2013. His academic interests are primarily in the field of business performance measurement, intellectual capital, knowledge management and entrepreneurship. He is an associate editor for the Electronic Journal of Knowledge Management (EJKM).

 

Andrea Garlatti

Prof Andrea Garlatti, PhD, is Full Professor of Public Management at Udine University. He is also Director of Udine University Interdepartmental Center for Research on Welfare and Coordinator of the Accounting and Management Control section within the Department of Economics and Statistics. Andrea has wide research and teaching experience in the fields of public management and welfare.

 

 

 

Keywords: Knowledge-based Economy Model, Knowledge-based Economy Main Determinants, Enabler, Sweden, Finland, Denmark, Strategic Management, Knowledge Management, Cognitive Leadership, Knowledge based economy’s theoretical paradox, Emotional Intelligence, innovation process, new product development, interdisciplinary teams, innovation antecedents, Intellectual capital, company performance, intellectual capital efficiency, shareholder value, dynamic distributed software development, global software development, distributed teams, software evaluation, intellectual capital, performance management, knowledge work productivity, Intellectual Capital reports, use of IC measurements, benefits and drawbacks of IC reports, field study, Italy

 

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Journal Issue

Volume 17 Issue 1 / Apr 2019  pp1‑18

Editor: Ettore Bolisani

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Keywords: Job satisfaction, knowledge sharing, organizational culture, company performance, Hofstede’s cultural dimensions, structural equation modeling, knowledge management, knowledge workers

 

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