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Journal Article

Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System  pp193-203

Dr. Konstantinos Samiotis, Dr. Nenad Stojanovic, Dr. Spyridon Ntioudis

© Nov 2014 Volume 12 Issue 3, Editor: Ken Grant, pp153 - 216

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Abstract: The improvement of governments efficiency has gained great importance and validity especially in the current times of economic downturn. E‑Government constitutes the most contemporary techno‑managerial proposition in the track of possible inter ventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real‑life cases, the paper describes the conception and the realization of an IT artefact together wi th its methodological appeals aiming at improving information access and delivery and thus PAs decision making capacity. Our proposition constitutes a novel approach for managing users attention in knowledge intensive organizations which goes beyond inf orming a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event‑Condition‑Action) rules with ontologies. T he technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System.


Keywords: Keywords: Attention management, proactive information delivery, public administrations, semantic infrastructures, intervention methodology


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