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Journal Article

Trust‑Communication Dyad in Inter‑Personal Workplace Relationships … Dynamics of Trust Deterioration and Breach  pp232-240

Taina Savolainen, Palmira Lopez-Fresno, Mirjami Ikonen

© Jul 2014 Volume 12 Issue 4, ECIC 2014, Editor: Dagmar Caganova, pp187 - 272

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Abstract: Trust has become an important intangible asset in organizations as a foundation for cooperation in workplace relationships. The paper discusses and examines development of trust in relation to communication within work relationships. More specif ically, the dynamics of trust deterioration and trust breach is studied empirically. The paper examines the interplay between communication and trust and how building, violation, breaches and restoration of trust develop in inter‑personal workplace relati onships. The aim of the paper is to provide new knowledge and insights of the dynamics between communication and trust and make practical implications to leadership and HRM for human capital development. By presenting the empirical findings from a qualit ative case study with other complementing data the paper also aims to shed more light on how poor communication, in particular, affects trust development between actors involved. The paper advocates the importance of developing trust and communication for intangible intellectual asset in workplaces and their management. Originality of the paper is based on the idea of exploring the relation between trust and communication, specifically in the situation of trust violation and breach. The paper provides a s till under researched issue of intangible assets, since relational resources such as trust and communication have not been widely examined in the context of trust breach, in specific. In the theoretical discussion, trust and communication are seen interwo ven in interpersonal work relationships. Trust is looked as intangible asset and skill and communication a means and antecedent for trust. The findings show that poor communication plays an important role in deterioration and breaches of trust. Distrust m ay permeate widely within the organization and beyond the original parties involved. If space is left to the low trust climate to develop the consequences may be unfavorable, harmful and even damaging to the organization. Trust violation and breaches seem to be connected with workplace bullying wit


Keywords: Keywords: communication, case study, intangible assets, inter-personal trust, narratives, work relationship, trust breach, qualitative method


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