The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Information about the European Conference on Intellectual Capital (ECIC) is available here
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Journal Article

Intellectual Capital and Value Creation: Evidence from the Por‑tuguese Banking Industry  pp11-20

Maria do Rosário Cabrita, Jorge Landeiro Vaz

© Dec 2005 Volume 4 Issue 1, Editor: Charles Despres, pp1 - 90

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Abstract

Intellectual capital has been described as intangible assets that may be used as a source of sustainable com‑ petitive advantage. However, intellectual capital components have to interact, to create value. Previous studies demon‑ strate that intellectual capital is positively and significantly associated with organizational performance. Our aim is to con‑ solidate these findings, examining the inter‑relationships and the interaction effects among intellectual capital compo‑ nents and organizational performance, in the Portuguese banking context.

 

Keywords: Intellectual capital, human capital, relational capital, structural capital, value creation

 

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Journal Article

Virtual Embeddedness and Social Media as a Basis for the Relational Capital Management of new Ventures  pp188-203

Eleni Magdalini Vasileiadou, Magdalena Missler-Behr

© Sep 2011 Volume 9 Issue 3, ECIC 2011, Editor: Geoff Turner and Clemente Minonne, pp181 - 295

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Abstract

New forms of data storage and transfer as well as new methods to communicate, collaborate and exchange knowledge at diminishing transaction costs over the world‑wide‑web have revolutionised networking, knowledge creation and innovation processes in the knowledge era. Virtual embeddedness signifies the possibility to draw upon pay‑per‑use computing resources and a variety of customised web services and applications. The facilitated utilisation of Software‑as‑a‑Service and in particular social media (SM) applications enables effective networking on platforms and in virtual communities in social as well as in business terms. Such networking processes lead to the accumulation of social, relational and intellectual capital, as they facilitate information and knowledge exchange, integration and creation. Since information and knowledge sharing, collaboration and socialising take virtual dimensions, opportunities and threats arise for enterprises regarding relational capital management (RCM) as well as knowledge and value creation. Most new ventures are keen on utilising SM for internal and external communication and collaboration purposes. In this context, the question of how new ventures can improve their RCM through the utilisation of innovative information and communication technologies (ICT) and SM arises. To answer this question, ventures have to grasp the potential of web technologies and SM and to assess their appropriability to achieve relationship‑specific goals. They need to be aware of SM risks in order to exploit chances and avert threats which arise through SM use. In this paper, the question of how to exploit the benefits of virtual embeddedness and Web 2.0 in order to optimise the RCM of new ventures is discussed. To provide a basis for this discussion, the qualities of social and relational capital and the different forms of physical and virtual embeddedness are analysed. The utilisation of SM for RCM purposes and the implementation of a SM strategy are exemplified in the case study of a German eCommerce venture that took advantage of web technologies to build up and manage its relational capital in virtual and physical dimensions. Finally, a conceptual model describing the contribution of virtual embeddedness and SM to knowledge, value and reputation creation is proposed and illustrated by means of the case study.

 

Keywords: social capital, relational capital, Web 2.0, social media, new ventures

 

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Journal Article

Social Capital Management in Iranian Knowledge‑Based Organizations  pp204-210

Khodayar Abili

© Sep 2011 Volume 9 Issue 3, ECIC 2011, Editor: Geoff Turner and Clemente Minonne, pp181 - 295

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Abstract

The importance of social capital and its effective management approach in organizations, particularly knowledge‑based organizations, for assuring their ongoing and sustainable development and competitive advantage has been a matter of serious discussion in recent years. Considering the ongoing expansion and growth of knowledge‑based organizations in Iran and the role and importance of their social capital in further development of Iranian society, an effective system of management of their social capital is a matter of concern of their top managers. Therefore, a blend (quantitative and qualitative) multiple case study was conducted with a selected number of knowledge‑based organizations with different sizes to assess their existing social capital, to identify factors which might have positive or negative impacts on the promotion of their social capital and to propose an effective approach for its management. To conduct the study, a purposive sample of fifteen large organizations and sixteen SMEs was selected. To collect the data, a stratified random sample of 528 knowledge workers (336 from large and 192 from MEs) and their HRM managers were given a 24‑item questionnaire which was designed based on three dimensions (structural, relational and cognitive) of Organizational Social Capital Model used by Nahapiet and Ghoshal in their study. This was followed by semi‑structured interviews with a selected number of research participants for completion and further clarification of collected data. Findings indicated that the selected knowledge‑based organizations are not benefiting from a desirable social capital. It is even worse in large organizations. Therefore, some measures need to be taken to improve the situation. Based on the findings of this study, suggestions were provided for the promotion of their social capitals and their more effective management

 

Keywords: social capital, organizational social capital, knowledge-based organizations, SMEs, structural capital, relational capital, cognitive capital

 

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Journal Article

Intellectual Capital and Innovation: A Case Study of a Public Healthcare organisation in Europe  pp361-372

Helena Santos-Rodrigues

© Nov 2013 Volume 11 Issue 4, ECIC 2013, Editor: Lidia Garcia Zambrano, pp280 - 386

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Abstract

Abstract: This research study focuses on innovation and the Human, Structural, and Relational components of Intellectual Capital, using Santos‑Rodrigues et al. (2011) research proposal as a framework. It aims to investigate the influence of Intellectua l Capital on a public Healthcare organisations capability for innovation. Sixty five of the sixty eight questionnaires administered to hospital managers and leaders between July and August of 2011, were used in the research. The study suggests that a rel ationship exists between the incentives to innovate (a dimension of Human Capital) and the innovation created, with trust being the only Structural Capital dimension related with the innovation adopted. It was found that networks and alliances (a dime nsion of Relational Capital), is the only dimension simultaneously related with the innovation created and adopted constructs, hence, Relational Capital being the only Intellectual Capital construct related simultaneously with both innovation creation an d adoption. The research further suggests that there is a direct relation between Human Capital and innovation, principally with the innovation created. The Structural Capital construct was found to be partly related with the Innovation Adoption construct .

 

Keywords: Keywords: Intellectual Capital, Innovativeness, Healthcare, Human Capital, Structural Capital, Relational Capital

 

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Journal Article

Product Innovation and Relational Capital: Evidence From Portugal  pp295-308

Pedro Figueroa Dorrego et al

© Nov 2013 Volume 11 Issue 4, ECIC 2013, Editor: Lidia Garcia Zambrano, pp280 - 386

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Abstract

Abstract: At a time when intellectual capital and product innovation management are both considered to be critical for companies to gain a competitive edge (and even survive) in todays unstable business environment, this paper discusses the influence o f relational capital on product innovation performance at innovative small and medium enterprises (SMEs). Building upon the intellectual capital and new product development perspectives, an empirical research was conducted, using a questionnaire adminis tered to a network of Portuguese innovative SMEs. The findings suggest that relational capital does have a positive effect on product innovation performance. In particular, Vertical relationshipsŽ emerges as the main relational capital element significan tly affecting product innovation at the innovative SMEs level. The existence and proactive management of relationships with customers and suppliers emerge as critical factors to product innovation success. We find our results to be useful for both researc hers and practitioners: we contribute to the ongoing understanding of relational capitals impact on critical business phenomena, while also identifying additional critical factors for new product development success.

 

Keywords: Keywords: intellectual capital, relational capital, product innovation, new product development, innovative SMEs, Portugal

 

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Journal Article

Journalists, the Makers and Breakers of Relational Capital  pp97-104

Joanna Sinclair

© May 2007 Volume 5 Issue 1, ECKM 2006, Editor: Charles Despres, pp1 - 130

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Abstract

The aim of this paper is twofold. First, to call attention to why storytelling is a pivotal building block of Relational Capital and second, to provide an understanding of how stories receive media coverage, in essence explain how PR professionals seek to influence the business press into telling stories about their client companies and how journalists in turn react to the story material sent to them by PR departments. This paper approaches this issue through gatekeeping theory and presents an example of the various gatekeepers affecting the media coverage of corporate stories. Although the paper includes theoretical reflection, it chiefly attempts to bring new insights to the topic by providing empirical research results. The paper reports findings from a qualitative analysis of semi‑structured, in‑depth interviews conducted with six journalists from the Finnish business press and six Finnish PR Professionals. The article shows three types of stories that PR professionals use to lure the business press into writing news about their client companies. These are: 1) an idea of a story 2) a hidden story and 3) a ready‑made story. The article concludes in showing that an idea of a story will be appealing to business journalists, especially if the story is not obviously helping a commercial enterprise improve their image. It shows that a hidden story, however, can be appealing to business journalists even if the story would clearly improve a commercial enterprise's image. The ready‑made story, though, is found to be appealing to journalists chiefly as background information that might trigger a later story.

 

Keywords: storytelling, gatekeeper theory, media coverage, relational capital

 

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Journal Issue

Volume 4 Issue 1 / Jan 2006  pp1‑90

Editor: Charles Despres

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Keywords: Active learning, Africa, Business intelligence, Case study, Cognitive diversity, CommonKADS], Communication, Complexity, Complexity representation , Complexity theory, Complexity thinking, Cross-functional teams, e-Commerce, Enterprise semantic web, First order reflection, Group dynamics, Human capital, Intellectual capital, Knowledge acquisition, Knowledge acquisition, Knowledge capital, Knowledge cooperation, Knowledge co-production, Knowledge creation, Knowledge flows, Knowledge learning, Knowledge sharing, Knowledge transfer, Knowledge transfer cycle, Lightweight ontologies, Organisational practices, Performance measurement, Predictive maintenance, Relational capital, Second order reflection, Semantic information retrieval, Semantic interoperability, Social networks, Social Software, Software development, Structural capital, Tourism, Value creation, Weblog, Wiki

 

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