The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Article

Generation of Human and Structural Capital: Lessons from Knowledge Management  pp91-98

Henrik Agndal, Ulf Nilsson

© Apr 2006 Volume 4 Issue 2, ICICKM 2005, Editor: Charles Despres, pp91 - 216

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Abstract

Interorganizational and social relationships can be seen as part of the intellectual capital of a firm. Existing frameworks of intellectual capital, however, fail to address how relationships should be managed to generate more intellectual capital. Drawing on the interaction approach and the fields of intellectual capital and knowledge management, this paper develops a framework for managing relationships. The framework is illustrated with a case study. It is also noted that firms can improve relationship management and thus generate more intellectual capital.

 

Keywords: Intellectual capital, structural capital, human capital, interorganisational relationships, social relationships, relationship transformation

 

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Journal Article

Relation Robustness Evaluation for the Semantic Associations  pp265-272

Payam M. Barnaghiand Sameem Abdul Kareem

© Aug 2007 Volume 5 Issue 3, Editor: Charles Despres, pp257 - 347

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Abstract

The search tools and information retrieval systems on the contemporary Web use keywords, lexical analysis, popularity, and statistical methods to find and prioritise relevant data to a specific query. In recent years, Semantic web has introduced new approaches to specify Web data using machine‑interpretable structures. This has led to the establishment of new frameworks for search engines and information systems based on discovering complex and meaningful relationships between information resources. In this paper we discuss a semantic supported information search and retrieval system to answer users' information queries. The paper focuses on knowledge discovery aspects of the system and in particular analysis of semantic associations. The information resources are multimedia data, which could be retrieved from heterogeneous resources. The main goal is to provide a hypermedia presentation, which narratively conveys relevant information to the queried term. The structure describes the related entities to the queried topic and a ranking mechanism assigns weights to the entities. The assigned weights express the degree of relevancy of each related entity in the presentation structure.

 

Keywords: Semantic web, semantic associations' search, relation robustness, ranking semantic relations, relationship search, discovery query

 

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Journal Article

Knowledge Management in Call Centres  pp324-333

Pooya Rasooli, Amir Albadvi

© Aug 2007 Volume 5 Issue 3, Editor: Charles Despres, pp257 - 347

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Abstract

Call centres, or their contemporary successors contact centres, are the preferred and prevalent way for many companies to communicate with their customers, but perhaps the greatest challenge of running a call centre, is to ensure that customers are provided with the right information in a timely fashion. Knowledge management has a number of practical tools and strategies to meet this challenge but to leverage the potential of these tools organisations must understand how to implement knowledge management especially in their call centre department. This research paper focuses on five main roles of knowledge management namely; knowledge acquisition, utilisation, adaptation, dissemination and generation, while knowledge management is achieved by identifying and managing these roles efficiently in an organisation. The primary data comprises interviews with managers of the call centre department of two largest car makers in Iran. Using case study approach, this research tries to describe and illustrate how participating companies are managing their organisational knowledge in their call centres, which items are supported under their supervision and which items have not been covered.

 

Keywords: Knowledge management, customer relationship management, knowledge acquisition, knowledge adaptation, knowledge dissemination, knowledge generation, knowledge utilisation

 

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Journal Article

A Qualitative Analysis of Knowledge Transfer in Global Supply Chains: Case of Thai Distributer of Imported Products  pp196-206

Lugkana Worasinchai, Farhad Daneshgar

© Mar 2012 Volume 10 Issue 2, ICICKM 2011, Editor: Vincent Ribière, pp110 - 207

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Abstract

This paper is the final phase of a larger research project that investigates knowledge transfer in global supply chains from the perspective of South East Asian reseller companies. In a previous study a theoretical model for knowledge transfer in global supply chains was developed and quantitatively validated for the case of Thai resellers of laboratory equipment where equipment resale companies (donors) provide training to their customers (recipients). Results from that previous study indicated that the transfer capability was the most important issue for the donor firms. Furthermore, the most critical factor for the recipient firms was their absorptive capacity in the form of certain capabilities for the successful utilization of the technical knowledge received from the donor firms. By adopting a qualitative sense‑making research approach and a two‑round focus group interview method for data collection and analysis the current study attempts to provide further deeper explanations for the results of previous quantitative survey. Five participants were chosen for two‑round of focus group meetings for this purpose.

 

Keywords: knowledge transfer, inter-organizational relationship, Thailand, South East Asia, global supply chain

 

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Journal Article

Learning Process and Using IT in the Naval Industry  pp72-80

Eusebio-Ángel Martínez-Conesa, Antonio Juan Briones Peñalver

© Jan 2013 Volume 11 Issue 1, ECKM 2012, Editor: Dr Juan Gabriel Cegarra and Dr María Eugenia Sánchez, pp1 - 115

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Abstract

This paper analyses the nature of the impact of learning on the adoption of information technologies (IT) and vice versa in the naval sector. It is necessary for a shipyard to acquire new knowledge, distribute it, interpret it, and store it enabling the use of Information Technologies by internal and external agents. For this reason, a model must be found in order to examine the impact of IT on the codification of knowledge considering external agents (customers, suppliers and retired personnel) and internal agents (engineers, workers and managers) in the shipyard. The authors investigate the implementation of IT through a learning process in the naval industry through a case study. The authors collected data through interviews and presented a model depicting linkages between agents of a shipyard organization (customer, suppliers, engineers, workers, directors), knowledge‑related processes (codification, storage, reutilization) and benefits. Following discussion of the model, authors conclude that acquiring external knowledge is beneficial and facilitating interactions between agents increases the benefits for the shipyard organization. In the study it is possible to appreciate that acquiring and distributing knowledge from external agents is a previous step to the codification of this knowledge using Technological tools. Only considering this sequence, it is guaranteed a knowledge update by internal agents in the shipyard. During the last few years the naval industry has been modernized in defence matters and a lot of money has been spent in IT. That is why it is necessary to assess the use of IT and learning in this sector as well as to analyse the knowledge learning process and systematisation used in the naval industry during the different phases required for construction. Finally, the results have implications for managers of the shipyard when they make a choice as to the organizational capabilities to target in order to ensure the effective adoption of IT.

 

Keywords: phase, shipyard, naval industry, relationship, reutilization, internal and external agents

 

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Journal Article

Unfolding the Gordian Knot of the University Intellectual Capital  pp214-225

Constantin Bratianu, Ivona Orzea

© Jul 2013 Volume 11 Issue 3, ICICKM 2012, Editor: Fernando Chaparro Osorio, pp185 - 279

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Abstract

Abstract: The purpose of this paper is to demonstrate that the Gordian Knot of the intellectual capital of the universities is the structural capital, and that unfolding it requires a deep understanding of the nature of structural capital This idea comes from a new perspective on the intellectual capital structure and on the relative importance of each component of it, i.e. human capital, structural capital and relational capital. Many authors consider that the human capital is the most important and by far the dominant component of the intellectual capital of the universities. Our research based on the new concept of organizational intellectual capital integrators showed that a university may have a great potential of the intellectual capital based on the human capital component, and yet not to perform competitively due to the weak integrators and stiff structural capital. In our view, an integrator is a powerful field of forces capable of combining two or more elements into a new entity, based on interdependence and synergy. These elements may have a physical or virtual nature, and they must posses the capacity of interacting in a controlled way. For any university these integrators have an intngible nature. The interdependence property is necessary for combining all elements into a system. The synergy property makes it possible to generate an extra energy or power from the working system. It makes the difference between a linear system and a nonlinear one. The Gordian Knot of the intellectual capital of universities is the structural capital. Only understanding the nature and the complexity of the structural capital we will be able to understand the full potential of the intellectual capital metaphor. Thus, the structural capital is the key component of the university intellectual capital and it is strongly related to the concepts of university governance and university autonomy. This paper is based on a conceptual research, a search of the literature, and on a solid experience one of the authors has got in the legislation and management of the university system of Romania, as a former General Director for Higher Education in the Ministry of Education and Research.

 

Keywords: intellectual capital, human capital, structural capital, relationship capital, integrators

 

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Journal Issue

Volume 4 Issue 2, ICICKM 2005 / Mar 2006  pp91‑216

Editor: Charles Despres

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Keywords: automotive industry, business models, collaborative process communal lexicon community of practice corporate strategy corpus linguistics digital economy, empirical knowledge ethnography, human capital hypertext, information communication technology insurance Industry Intellectual capital measurement, interorganisational collaboration inter-organisational relationships knowledge capitalization. knowledge construction, knowledge definition, knowledge economy, knowledge elicitation, knowledge management behaviour, knowledge management context, knowledge management environment, knowledge management practices, knowledge mapping, multivariate analysis protection of knowledge, relationship transformation special language terminology structural capital, tacit knowledge value networks virtual prototype

 

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Journal Issue

Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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Keywords: architectures for knowledge management systems, business school, case based reasoning, communities of practice, customer relationship management, decision making, discovery query, expert, failure factors, frames, fuzzy logic, Heidegger, info-culture, info-structure, infrastructure, knowledge acquisition, knowledge adaptation, knowledge communication, knowledge dialogues, knowledge dissemination, knowledge generation, knowledge management practices, knowledge management systems, knowledge media, knowledge representation, knowledge transfer, knowledge utilization, knowledgebase, learning organization, ontology, organizational knowledge, popper, predicate logic, production rule, propositional logic, ranking semantic relations, relation robustness, relationship search, semantic associations search, semantic nets, semantic web, social capital, structuration theory, success factors of KM, validation

 

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