The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Knowledge as a Foundation of Resilience on Polish Banking Market  pp58-72

Monika Klimontowicz

© Mar 2016 Volume 14 Issue 1, Special Issue on Is KM in Decline?, Editor: Andrea Garlatti and Maurizio Massaro, pp1 - 88

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Abstract

Abstract: During the last few decades, banking market has changed significantly. Systematically increasing the complexity of new technology, development of information and communication’s techniques, economy’s networking, globalization and growth of customers’ expectations combined with regulatory requirements make banks face new challenges. The most crucial of them is answering the question how to meet regulatory requirements (remain stable) and develop market performance (obtain a competitive advantage and gain profits). As a result, the concept of resilience must accommodate and balance the public interest focused on safety with individual bank’s aims focused on value’s creation, market position and profits. Defining the foundation for banking market resilience needs discussing these contradictory aspects. It is especially important as banks play a special role in society. They are crucial in financing the economy, settling payments and providing products that allow other entities to manage their financial risk and to develop their market activity. The resilience of the banking market influences not only financial system stability but the sustainable economic growth and the economy as a whole. That is why regulatory schemes should support it. On the other hand, creating value for customers and other stakeholders makes bank to keep customer experience and wider brand perceptions central to all strategic thinking. Meeting customers’ needs and expectations requires flexibility, creativity, and innovativeness what today quite often means taking a risk. Thus, a resilient banking sector should create the conditions for the integration of safety and competitiveness. The purpose of the article is to define knowledge factors that influence resilience on banking market, from both perspectives. The paper presents the theoretical foundations for banking market resilience concept, knowledge factors used to establish resilience on Polish banking market and their impact on the banking sector and main challenges facing the Polish banking sector in the nearest future.

 

Keywords: Keywords: banks’ resilience, banks’ stability, banks’ efficiency, knowledge flows

 

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Journal Article

Authentic Leadership and Psychological Capital: The Impact on Egyptian Employees' Work Well Being  pp204-212

Aya Maher, Heba Samir Mahmoud, Salma El Hefny

© Oct 2017 Volume 15 Issue 3, Linking Theory and Practice in Intellectual Capital, Editor: Dr. Ilídio Tomás Lopes and Dr. Rogério Marques Serrasqueiro, pp145 - 212

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Abstract

The objective of this exploratory paper is to discuss the impact of psychological capital on Egyptian employees’ work well‑being. Some scholars defined positive psychological capital as the individual’s positive psychological state that has four components which are efficacy, optimism, hope, and resilience. Positive psychological capacities are states rather than fixed traits and they can be developed through the authentic leadership and trust. On the other hand, work wellbeing; is concerned with human potential power and happiness‑oriented. The significance of this study lies in the fact that positive psychological capital should be an issue of concern to leaders of public organizations in Egypt due to its effect on employees’ work well being. The significance of the study is also due to the increasing deterioration in public employees’ job performance and productivity, which is reflected in the poor quality of services rendered to citizens and their dissatisfaction with many public services offered by these organizations. The research question will then focus on what is the impact of psychological capital on Egyptian employees’ work well being. The analysis of this study was drawn from different academic literature and in‑depth interviews with three senior employees and leaders in different public organizations. Recommendations revealed that leaders of public organizations should give more attention to the importance of positive psychological resources as core psychological factors that affect their employees’ performance, satisfaction, turnover rate and employees’ work well being.

 

Keywords: Psychological capital, authentic leadership, trust, work well-being, efficacy, optimism, hope, resilience & Egyptian public organizations.

 

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Journal Issue

Volume 15 Issue 3, Linking Theory and Practice in Intellectual Capital / Oct 2017  pp145‑212

Editor: Dr. Ilídio Tomás Lopes, Dr. Rogério Marques Serrasqueiro

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Editorial

 

Keywords: value co-creation, intellectual capital, marketing, factor analysis, exploratory empirical analysis, consumer behaviour, Ghana, Sustainable Development, Fourth Mission, Social Well-Being, Indigenous Wisdom, Systemic Co-Creation, Community Intellectual Capital, Luhmannian Framework, Business performance, Intellectual capital, Human capital, Strategic Intent, Chief Knowledge Officers, strategic knowledge management, Intellectual Capital, reporting, measurements, actors, project sponsor, project leader, field study, Italy, intangibles, HRM, HR function, project-oriented organization, HR practitioners, HR business partner, Psychological capital, authentic leadership, trust, work well-being, efficacy, optimism, hope, resilience & Egyptian public organizations

 

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