Abstract: Spanish City Halls are making a great effort to develop citizen‑targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens engagement is essential for the adoption of e‑Government services. In thi
s research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e‑Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a s
tructuring equation model is developed and tested to confirm the explanatory power of citizen satisfaction on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly
affect users citizen engagement. This study also reveals a general support for citizen satisfaction as a determinant of citizen engagement in e‑Government services. The implications of the findings are discussed and useful insights are provided on what
policy to follow to establish the appropriate conditions to build citizens engagement intent.