The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Article

Designing a Framework to Develop eLoyalty for Online Healthcare Services  pp107-115

Marcelina Solano-Lorente, Eva Martinez-Caro, Juan Gabriel Cegarra-Navarro

© Jan 2013 Volume 11 Issue 1, ECKM 2012, Editor: Dr Juan Gabriel Cegarra and Dr María Eugenia Sánchez, pp1 - 115

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In an attempt to enhance their effectiveness, public health institutions are making a great effort to develop online health care services targeted to all citizens. The initial acceptance of these services by patients is important but their success depends


Keywords: eLoyalty, satisfaction, technology acceptance model, health care, patient, information system success models


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Journal Article

The Value of Extended Framework of TAM in the Electronic Government Services  pp13-23

Juan-Gabriel Cegarra-Navarro et al

© Jan 2014 Volume 12 Issue 1, Special Edition for ECKM 2013, Editor: Monika Petraite, pp1 - 83

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Abstract: Spanish City Halls are making a great effort to develop citizen‑targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens engagement is essential for the adoption of e‑Government services. In thi s research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e‑Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a s tructuring equation model is developed and tested to confirm the explanatory power of citizen satisfaction on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users citizen engagement. This study also reveals a general support for citizen satisfaction as a determinant of citizen engagement in e‑Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens engagement intent.


Keywords: Keywords: citizen engagement, satisfaction, technology acceptance model, end users


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Journal Issue

Volume 11 Issue 1, ECKM 2012 / Jan 2013  pp1‑115

Editor: Dr Juan Gabriel Cegarra, Dr María Eugenia Sánchez

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The Papers in this issue of EJKM were first presented at the European Conference of Knowledge Management.


The issue was edited by the Programme Chair Dr Juan Gabriel Cegarra and the Conference Chair Dr María Eugenia Sánchez



Juan‑Gabriel‑Cegarra   Maria‑Eugenia‑Sanchez
  Dr Juan Gabriel Cegarra            Dr María Eugenia Sánchez



Keywords: global social knowledge management, social software, barriers, distributed teamwork, contextualization, cultural influence, cognitive knowledge, emotional knowledge, knowledge dynamics, microexpressions, negotiations, social capital, familiness, power, experience, innovation, family business, knowledge sharing, theory of planned behaviour, affective commitment and trust, scientific collaboration, collaboratory, knowledge audit, knowledge management, scientific collaboration recommendation, knowledge base, innovation outcome, cultural barriers, healthcare organizations, phase, shipyard, naval industry, relationship, reutilization, internal and external agents, intellectual capital management, ICM, knowledge, biplot, knowledge, knowledge management, knowledge assessment framework, case study, eLoyalty, satisfaction, technology acceptance model, health care, patient, information system success models


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