The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

The Changing Role of Knowledge in Companies: How to Improve Business Performance Through Knowledge  pp73-84

Gaby Neumann, Eduardo Tome

© Mar 2011 Volume 9 Issue 1, ECKM Special Issue, Editor: Eduardo Tome, pp1 - 84

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Knowledge is widely accepted as strategic resource in companies, but its developmental potential is often not well exploited. Amongst others this is caused by the wide variety of knowledge management concepts, methods and tools challenging company management in selecting the appropriate measure for the specific company situation and developmental goal. Furthermore, knowledge is directly linked to people and knowledge‑based interventions therefore cannot be successful without reaching the company‚Äôs employees and getting them involved in any change processes. Against this background the paper discusses the changing role of knowledge in companies and investigates how knowledge‑based change processes in companies need to be launched and run. Based upon this a methodological framework is proposed in order to help companies in identifying their needs for change and purposefully intervening in their processes and eventually to lend them a hand in managing their human resources, selecting technology or changing the organisation. Conclusions open up the view towards future research still required for achieving the goal of methodologically grounded managerial support and guidelines on how to best intervene in company knowledge.


Keywords: change processes, knowledge-based development, knowledge management maturity, sensitivity modelling


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Journal Issue

Volume 9 Issue 1, ECKM Special Issue / Mar 2011  pp1‑84

Editor: Eduardo Tome

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Guest Editor Dr. Eduardo Tomé
Eduardo concluded a PhD in Economics with a thesis on the European Social Fund in 2001 at the Technical University in Lisbon. His main research interests are Social Policy and Human Resources / Knowledge Management / Intellectual Capital. He has published papers in International Refereed Journals as the Journal of Intellectual Capital, the Journal of European Industrial Training, the International Journal of Management Concepts and Philosophy, and the International Journal of Learning and Intellectual Capital. He is a member of the Editorial Board of the Electronic Journal of Knowledge Management. Since 2001 he has presented papers in around 4 international conferences every year.


Keywords: nalytic hierarchy process, change processes, co-creation, collective intelligence, competitive intelligence, conceptual learning, hospital-in-the-home units, intellectual capital, KIBS, knowledge interactions, trust-building mechanisms, computer services, case study, KM 2.0, knowledge, knowledge creation, knowledge management, knowledge management maturity, knowledge sharing, knowledge-based development, learning dynamics, operational learning, personal knowledge and skills, problem solving, sensitivity modelling, service business, services, social computing, SPF framework, storytelling, typology, university, user-generated content, Web 2.0, work profile,


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