The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Article

Special Languages and Shared Knowledge  pp197-212

Rafif Al-Sayed, Khurshid Ahmad

© Nov 2003 Volume 1 Issue 2, Editor: Fergal McGrath, pp1 - 226

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Abstract

The transfer of knowledge between groups of individuals of different levels of expertise and orientation is discussed with reference to the manner in which knowledge is disseminated using the specialist language of a given domain. A prototype system that allows access to knowledge at these different levels, through the automatic construction of keyword indexes, is outlined. The controversial relationship between knowledge and language is the basis of arguments in this paper.

 

Keywords: Knowledge management, knowledge sharing, knowledge diffusion, best practice, terminology management, health care

 

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Journal Article

The Impact of Question Structure when Sharing Knowledge  pp189-196

Heather Bircham

© Nov 2003 Volume 1 Issue 2, Editor: Fergal McGrath, pp1 - 226

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Abstract

This paper investigates how the structure of a question may hinder or assist in the knowledge sharing process. It presents a theoretical framework that posits the notion that the structure of the question asked of the source may have an effect on the recipient's attitude toward the knowledge received. Question structure is examined from the perspective of knowledge articulation and attitude toward the knowledge received is considered from the position of relevance and value of the knowledge to the recipient's decision‑making processes.

 

Keywords: Knowledge sharing question structure

 

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Journal Article

Issues of Knowledge Management in the Public Sector  pp181-188

Xiaoming Cong, Kaushik V. Pandya

© Nov 2003 Volume 1 Issue 2, Editor: Fergal McGrath, pp1 - 226

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Abstract

The new economy not only poses challenges, but also offers opportunities for both private and public sectors alike. To meet the challenges and take the opportunities, government must take active initiatives to adopt new management tools, techniques and philosophies of the private sector and adapt to its circumstance. Knowledge management (KM) is such an area that needs to be further explored and exploited for its full benefits to be reaped. Key issues, challenges, and opportunities of KM in the public sector need to be addressed and better understood.

 

Keywords: knowledge sharing, NPM, public sector, strategy

 

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Journal Article

Understanding Knowledge‑Sharing in Online Communities of Practice  pp18-27

Mark Sharratt, Abel Usoro

© Nov 2003 Volume 1 Issue 2, Editor: Fergal McGrath, pp1 - 226

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Abstract

Information Technology is no longer regarded solely as a repository within knowledge management but also as a collaborative tool. This change of role gives rise to online communities (OLCs), which extend the loci of existing communities of practice. To leverage the potential of these communities, organisations must understand the mechanisms underpinning members' decisions to share knowledge and expertise within the community. This paper discusses existing research and develops a theoretical model of factors that affect knowledge sharing in OLCs. The aim is to increase our understanding of the antecedents to knowledge‑sharing in OLCs.

 

Keywords: knowledge sharing, online communities of practice, extrinsic rewards, motivation, trust, value congruence

 

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Journal Article

Culture as an Issue in Knowledge Sharing: A Means of Competitive Advantage  pp1-8

Martin Soley, Kaushik V. Pandya

© Nov 2003 Volume 1 Issue 2, Editor: Fergal McGrath, pp1 - 226

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Abstract

In order for companies to remain competitive they must be able to utilise their knowledge of customers, products, services and resources. This can be instilled in the culture of the organisation, and this becomes paramount when the organisation deals in international markets. This research paper focuses on five main attributes, most pertinent to this study, of culture (identified by Terpstra and Sarathy, and by Gesteland). These attributes are technology and material culture, religion, language, education, and business ethics. The primary data comprised of interviews from six different e‑Businesses.

 

Keywords: culture, knowledge sharing, technology, e-business

 

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Journal Article

Sharing Contextual Knowledge in Today's Workplace Environments  pp1-12

Farhad Daneshgar, Chandra S. Amaravadi

© Jan 2005 Volume 2 Issue 1, Editor: Charles Despres, pp1 - 90

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Abstract

Due to an evolution of business models compatible with networked economy, office — environments of this age need effective support for collaboration among office workers. This article demonstrates that existing Extended Office Systems (EOS) are not specifically designed to maintain awareness and knowledge‑sharing requirements of the collaborating actors of many of today's networked office environments. Using an awareness framework for sharing of contextual knowledge in collaborative business processes, this article provides general design directives for a Collaboration‑ Aware EOS (CAEOS) system that facilitates sharing of the contextual knowledge among office workers in networked offices. In order to assess its effectiveness, this framework is applied to a network management case study with the aim of identifying the awareness requirements of the actors within that process. The results confirm effectiveness of the framework. The components of the framework, that is the process model and the awareness model, are then used as analytical tools as input to the design of CAEOS for achieving its collaborating goals. It is suggested that the process model component of the framework to constitute foundation for the knowledge‑base component of the CAEOS, whereas the awareness model of the framework to constitute foundation for the inference engine of the CAEOS'.

 

Keywords: awareness, extended office systems, EOS, collaboration support systems, knowledge sharing, knowledge representation, groupware, business intelligence

 

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Journal Article

Managing the Corporate Zoo: A Knowledge Management Perspective  pp13-18

Alexandra Durcikova, Andrea Everard

© Jan 2005 Volume 2 Issue 1, Editor: Charles Despres, pp1 - 90

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Abstract

This paper presents a 2x2 matrix which focuses on individual knowledge and knowledge sharing. There is a vast amount of literature that has acknowledged that the management of knowledge is an important strategic and tactical approach to improve organizational performance. Knowledge sharing between individuals in an organization has also been recognized as a sound strategy to increase the value of the knowledge within a firm. The model presented in this paper proposes a typology of individuals that contributes to the literature both from an academic as well as a practitioner perspective; it extends the literature on knowledge management, and provides suggestions on how to aid individuals adopt a more desirable behavior that is conducive to firm survival.

 

Keywords: Knowledge, knowledge management, knowledge sharing, employee classification

 

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Journal Article

An Empirical Study of the Impact of Question Structure on Recipient Attitude during Knowledge Sharing  pp1-10

Heather Bircham-Connolly, James Corner, Stephen Bowden

© Jul 2005 Volume 3 Issue 1, Editor: Charles Despres, pp1 - 64

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Abstract

This paper contributes to the body of literature on knowledge sharing through insight into the relationship between the format of questions asked of individuals who are sources of knowledge and the attitudes of those that have been given the opportunity to cognitively integrate this knowledge into their own knowledge base. Aspects of the theoretical model proposed by Bircham (2003) are empirically evaluated, with results supporting the model.

 

Keywords: knowledge sharing, question response structure, recipient attitude

 

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