The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Article

Designing a Framework to Develop eLoyalty for Online Healthcare Services  pp107-115

Marcelina Solano-Lorente, Eva Martinez-Caro, Juan Gabriel Cegarra-Navarro

© Jan 2013 Volume 11 Issue 1, ECKM 2012, Editor: Dr Juan Gabriel Cegarra and Dr María Eugenia Sánchez, pp1 - 115

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Abstract

In an attempt to enhance their effectiveness, public health institutions are making a great effort to develop online health care services targeted to all citizens. The initial acceptance of these services by patients is important but their success depends

 

Keywords: eLoyalty, satisfaction, technology acceptance model, health care, patient, information system success models

 

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Journal Article

The Value of Extended Framework of TAM in the Electronic Government Services  pp15-25

Juan-Gabriel Cegarra-Navarro et al

© Jan 2014 Volume 12 Issue 1, Special Edition for ECKM 2013, Editor: Monika Petraite, pp1 - 86

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Abstract

Abstract: Spanish City Halls are making a great effort to develop citizen‑targeted online services in an attempt to enhance their effectiveness and reduce expenses. Hence, citizens engagement is essential for the adoption of e‑Government services. In thi s research, an extended Technology Acceptance Model (TAM) is developed to test citizen engagement towards online e‑Government services from a sample of 307 citizens who used the benefits adviser tool within a Spanish City Hall. To achieve this goal, a s tructuring equation model is developed and tested to confirm the explanatory power of citizen satisfaction on citizen engagement. The results obtained suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect users citizen engagement. This study also reveals a general support for citizen satisfaction as a determinant of citizen engagement in e‑Government services. The implications of the findings are discussed and useful insights are provided on what policy to follow to establish the appropriate conditions to build citizens engagement intent.

 

Keywords: Keywords: citizen engagement, satisfaction, technology acceptance model, end users

 

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Journal Article

Use and Acceptance of Learning Platforms Within Universities  pp26-37

Boyka Simeonova et al

© Jan 2014 Volume 12 Issue 1, Special Edition for ECKM 2013, Editor: Monika Petraite, pp1 - 86

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Abstract

Abstract: Virtual Learning Environments (VLEs) are learning platforms within universities aiming to enhance students learning. In order to determine the success of VLE adoption in universities it is essential to identify the factors which influence the students acceptance and use of VLE systems and potentially to develop a theoretical model which can predict the influence of these factors on the students' learning activities. We are adopting the Unified Theory of Acceptance and Use of Technology (UTA UT) model developed by Venkatesh et al. (2003) to identify and test the underlying factors influencing VLE acceptance and use. UTAUT is a relatively new and untested model especially within cross‑cultural settings in the context of Higher Education (S traub, 2009). The adoption of UTAUT to explore the use and acceptance of technology … and particularly VLEs … in educational settings is somehow limited. We posit that this model is appropriate for this context and we position our research to fill these gaps. We are testing the model in three business schools in universities in two different countries. We are aiming to test the model within UK and Russian educational settings using factor analysis by deploying Venkatesh et al.s (2003) questionnaire am ong students. If UTAUT has been used in various settings, its adoption appears to lack rigour in explaining the significance of the identified factors which can shape acceptance and use. The results would help enhancing and hopefully strengthening the the ory by testing the factors loadings and their impact on VLE acceptance and use within educational settings to enhance knowledge creation, sharing, mapping and collaboration. The results demonstrate the validity of the UTAUT model in different cultural se ttings as well as the deeper cultural differences in the perceptions of use and acceptance of VLEs which highlight the crucial role of culture on technology adoption.

 

Keywords: Keywords: UTAUT, technology acceptance, virtual learning environments, higher education

 

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Journal Issue

Volume 11 Issue 1, ECKM 2012 / Jan 2013  pp1‑115

Editor: Dr Juan Gabriel Cegarra, Dr María Eugenia Sánchez

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Editorial

The Papers in this issue of EJKM were first presented at the European Conference of Knowledge Management.

 

The issue was edited by the Programme Chair Dr Juan Gabriel Cegarra and the Conference Chair Dr María Eugenia Sánchez

 

 


Juan‑Gabriel‑Cegarra   Maria‑Eugenia‑Sanchez
                
  Dr Juan Gabriel Cegarra            Dr María Eugenia Sánchez

 

 

Keywords: global social knowledge management, social software, barriers, distributed teamwork, contextualization, cultural influence, cognitive knowledge, emotional knowledge, knowledge dynamics, microexpressions, negotiations, social capital, familiness, power, experience, innovation, family business, knowledge sharing, theory of planned behaviour, affective commitment and trust, scientific collaboration, collaboratory, knowledge audit, knowledge management, scientific collaboration recommendation, knowledge base, innovation outcome, cultural barriers, healthcare organizations, phase, shipyard, naval industry, relationship, reutilization, internal and external agents, intellectual capital management, ICM, knowledge, biplot, knowledge, knowledge management, knowledge assessment framework, case study, eLoyalty, satisfaction, technology acceptance model, health care, patient, information system success models

 

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