The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Measurement of Business Intelligence in a Finnish Telecom‑munications Company  pp83-90

Virpi Pirttimäki, Antti Lönnqvist, Antti Karjaluoto

© Dec 2005 Volume 4 Issue 1, Editor: Charles Despres, pp1 - 90

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Business intelligence (BI) is a managerial concept and tool that is used to help organisations to manage busi‑ness information and to make effective decisions. Measurement of BI is generally considered an important issue but at the same time it is considered difficult to carry out in practice. There is also a lack of research on the topic. The paper describes the current knowledge regarding the measurement of BI and makes a contribution on the currently small amount of empirical knowledge on the topic. The research is implemented by means of a literature review and action research.


Keywords: Business intelligence, case study, measure, measurement, telecommunications


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