The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Article

Value Creation Through Collective Intelligence: Managing Intellectual Capital  pp68-79

Silvia Iacuzzi, Maurizio Massaro, Andrea Garlatti

© Jan 2020 Volume 18 Issue 1, Editor: Ettore Bolisani, pp1 - 90

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Abstract

The contribution of intellectual capital to value creation beyond individual companies into wider society, as described in the fourth stage of intellectual capital research, is of particular relevance for the public sector where organizations have a stewardship responsibility. They should engage stakeholders into value co‑creation by developing organizational and ecosystem collective intelligence through traditional as well as innovative tools such as online technologies. Yet, the relationship between intellectual capital and value creation often remains a relatively unexplored process within public administration. This paper focuses on the case study of a regional agency in Friuli Venezia Giulia, Italy, which is not only responsible for assistance, regulation and service delivery, but also for engaging its stakeholders and the public at large to disseminate knowledge to promote values and appropriate behaviour in the policy areas it is responsible for. The research looks at the role played by intellectual capital in the agency’s value creation strategies and how the agency’s structure and processes influence the development and management of intellectual capital in an effort to create value for its ecosystem. The research not only validates the existence of ecosystem frameworks in public administration and the key role played by intellectual capital in their design, creation and implementation, but it also highlights the need in the public sector for a defined role for intellectual capital, stakeholder engagement and collective intelligence in governance models. In particular, findings underline the need for new intellectual capital management systems based on a collective intelligence approach within multi‑stakeholder co‑creation frameworks in a public service ecosystem logic, reflecting the public sector’s evolving role and the new tools developed with the advent of new technologies.

 

Keywords: ecosystems, public sector, public value, stakeholders, value co-creation, social media

 

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Journal Article

Intellectual Capital and Value Co‑Creation: an Empirical Analysis from a Marketing Perspective  pp147-158

Marco Valerio Rossi, Domitilla Magni

© Oct 2017 Volume 15 Issue 3, Linking Theory and Practice in Intellectual Capital, Editor: Dr. Ilídio Tomás Lopes and Dr. Rogério Marques Serrasqueiro, pp145 - 212

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Abstract

The aim of this study is to investigate intellectual capital (IC) drivers that may influence Italian consumers’ decision to participate in value co‑creation (VCC) activities with firms. Given the exploratory nature of the research, after a review of the relevant literature, we conducted a survey among Italian consumers to see if IC principal sub‑dimensions (i.e. Relational Capital, Human Capital and Structural Capital) played a role in triggering VCC processes. Using a Principal Component Analysis (PCA), we analyzed 270 usable questionnaires finding that, in order to decide to co‑create value with firms, IC sub‑dimensions actually play a critical role. Our findings showed that the motivations (i.e., IC components) that influence Italian consumers’ decision to participate in value co‑creation activities with firms are quite homogeneous and similar both for those who already participated in past in these activities as well for those who never participated. The study has several managerial implications as well as limitations. In fact, the survey has been conducted only among Italian consumers and therefore the research should be extended by a geographically standpoint. Moreover, the research analyzed only the demand‑side, while it would be certainly useful to know the point of view of companies also adopting other research methods (e.g., in‑depth interviews). This study provides to practitioners important suggestions and warnings about the importance of the development of IC sub‑dimensions to (co‑)create value with external actors and consequently suggests the importance of adopting a “open” approach towards consumers to establish an effective and interactive relationship with them. The study fills a gap in the literature, since there are not so many references in literature for a deep understanding of the concrete relationship between IC and VCC. In addition, to our best knowledge this paper is the first that explore IC‑related issues from a marketing perspective.

 

Keywords: value co-creation, intellectual capital, marketing, factor analysis, exploratory empirical analysis, consumer behaviour

 

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Journal Issue

Volume 15 Issue 3, Linking Theory and Practice in Intellectual Capital / Oct 2017  pp145‑212

Editor: Dr. Ilídio Tomás Lopes, Dr. Rogério Marques Serrasqueiro

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Editorial

 

Keywords: value co-creation, intellectual capital, marketing, factor analysis, exploratory empirical analysis, consumer behaviour, Ghana, Sustainable Development, Fourth Mission, Social Well-Being, Indigenous Wisdom, Systemic Co-Creation, Community Intellectual Capital, Luhmannian Framework, Business performance, Intellectual capital, Human capital, Strategic Intent, Chief Knowledge Officers, strategic knowledge management, Intellectual Capital, reporting, measurements, actors, project sponsor, project leader, field study, Italy, intangibles, HRM, HR function, project-oriented organization, HR practitioners, HR business partner, Psychological capital, authentic leadership, trust, work well-being, efficacy, optimism, hope, resilience & Egyptian public organizations

 

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