Tacit Knowledge Elicitation and Measurement in Research Organisations: a Methodological Approach pp373-386
Contextual complexities as a result of the nature of knowledge based resources of organisations are increasingly the bases of competitive advantage. n the third generation of KM theories and techniques, intra‑ organisational flows of knowledge resources have become as important as the resources themselves. Management of such flows is an imperative rather than an alternative for most organisations. When attempting to implement effective KM strategies, most organisations assume complete awareness of what knowledge‑based resources they own and which elements of these, need to be shared. However, such an assumption may not always be valid. While many scholars have conducted research into measurement and management of explicit knowledge, limited progress has been made in applying similar processes to tacit knowledge resources. The KM research and practice communities agree on the importance of identifying and measuring tacit knowledge‑based resources, while absence of suitable instruments designed to apply to it continues to be a problem. This paper outlines a method to identify and measure organisational tacit knowledge‑based resources based on the concepts of tacit knowledge stocks, their intra‑organisational flows, and enablers and inhibitors of such flows. The research paper describes the method, and the process of its validation, performed within a research and development organisation.
Keywords: organisational tacit knowledge, knowledge discovery, tacit knowledge stocks, tacit knowledge flows, knowledge enablers, knowledge inhibitors
This paper offers a view of communication networks in which professionals are connected via knowledge flows and communication processes. The discussion focuses on a case study of software business processes in two small‑ size Finnish software companies. The paper has two objectives. First, it assesses the knowledge flow model as a tool that can be used for developing knowledge‑intensive services. Second, it offers a new way of seeing a software project from a communication and knowledge flow perspective.
Abstract: During the last few decades, banking market has changed significantly. Systematically increasing the complexity of new technology, development of information and communication’s techniques, economy’s networking, globalization and growth of customers’ expectations combined with regulatory requirements make banks face new challenges. The most crucial of them is answering the question how to meet regulatory requirements (remain stable) and develop market performance (obtain a competitive advantage and gain profits). As a result, the concept of resilience must accommodate and balance the public interest focused on safety with individual bank’s aims focused on value’s creation, market position and profits. Defining the foundation for banking market resilience needs discussing these contradictory aspects. It is especially important as banks play a special role in society. They are crucial in financing the economy, settling payments and providing products that allow other entities to manage their financial risk and to develop their market activity. The resilience of the banking market influences not only financial system stability but the sustainable economic growth and the economy as a whole. That is why regulatory schemes should support it. On the other hand, creating value for customers and other stakeholders makes bank to keep customer experience and wider brand perceptions central to all strategic thinking. Meeting customers’ needs and expectations requires flexibility, creativity, and innovativeness what today quite often means taking a risk. Thus, a resilient banking sector should create the conditions for the integration of safety and competitiveness. The purpose of the article is to define knowledge factors that influence resilience on banking market, from both perspectives. The paper presents the theoretical foundations for banking market resilience concept, knowledge factors used to establish resilience on Polish banking market and their impact on the banking sector and main challenges facing the Polish banking sector in the nearest future.
Volume 4 Issue 1 / Jan 2006 pp1‑90
Keywords: Active learning, Africa, Business intelligence, Case study, Cognitive diversity, CommonKADS], Communication, Complexity, Complexity representation , Complexity theory, Complexity thinking, Cross-functional teams, e-Commerce, Enterprise semantic web, First order reflection, Group dynamics, Human capital, Intellectual capital, Knowledge acquisition, Knowledge acquisition, Knowledge capital, Knowledge cooperation, Knowledge co-production, Knowledge creation, Knowledge flows, Knowledge learning, Knowledge sharing, Knowledge transfer, Knowledge transfer cycle, Lightweight ontologies, Organisational practices, Performance measurement, Predictive maintenance, Relational capital, Second order reflection, Semantic information retrieval, Semantic interoperability, Social networks, Social Software, Software development, Structural capital, Tourism, Value creation, Weblog, Wiki