A Conceptualization of Knowledge Management Practices Through Knowledge, Awareness and Meaning pp45-52
Knowledge management practices are based primarily in conceptual frameworks that are responsible for the design and development of methodologies and technologies that can provide some common ground in the way people use and manage knowledge in an organization. These conceptual frameworks are often derived from integrated perspectives that are influences not by one but multiple disciplines and practices. Can a knowledge management framework be useful and practical when is based on the universal constructs for knowledge, awareness and meaning? Operational definitions for these constructs were designed within a recent research study that was conducted by reviewing and analyzing 180 relevant sources from a variety of disciplines and practices including psychology, cognition and the cognitive sciences, human and organizational development, complexity theory and physics, computer science and artificial intelligence, philosophy, neuroscience and biology, mathematics and statistics. The operational definitions obtained from the research process were combined with general principles that were formulated in order to explore a potential model that may integrate and apply the three constructs of knowledge, awareness and meaning with the view of facilitating the conceptualization of knowledge management practices. The research presents the multiple perspectives from various disciplines on knowledge, awareness, meaning, thinking methods and organic models and at the same time provides a conceptual framework to determine the effectiveness of knowledge management practices with the purpose of integrating the know what, the know how and the know why of managing knowledge.
Due to an evolution of business models compatible with networked economy, office — environments of this age need effective support for collaboration among office workers. This article demonstrates that existing Extended Office Systems (EOS) are not specifically designed to maintain awareness and knowledge‑sharing requirements of the collaborating actors of many of today's networked office environments. Using an awareness framework for sharing of contextual knowledge in collaborative business processes, this article provides general design directives for a Collaboration‑ Aware EOS (CAEOS) system that facilitates sharing of the contextual knowledge among office workers in networked offices. In order to assess its effectiveness, this framework is applied to a network management case study with the aim of identifying the awareness requirements of the actors within that process. The results confirm effectiveness of the framework. The components of the framework, that is the process model and the awareness model, are then used as analytical tools as input to the design of CAEOS for achieving its collaborating goals. It is suggested that the process model component of the framework to constitute foundation for the knowledge‑base component of the CAEOS, whereas the awareness model of the framework to constitute foundation for the inference engine of the CAEOS'.
Keywords: awareness, extended office systems, EOS, collaboration support systems, knowledge sharing, knowledge representation, groupware, business intelligence