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Towards Process Modelling in ‘Knowledge Management’ Work
John Kawalek and Diane Hart, Sheffield University, UK, J.Kawalek@sheffield.ac.uk ; D.Hart@sheffield.ac.uk
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ABSTRACT
This paper draws from the experience
of undertaking what has been termed ‘knowledge management’ work, and
outlines the approach being taken, which has focused on the conceptual
design of human processes. This paper presents a way of thinking about
knowledge management as a set of processes involving (for example) (i) the
human process to which human knowledge is applied (e.g. an ‘operation’ of
some sort), (ii) the human process in which knowledge is encouraged to be
developed (e.g. a course of study, application of techniques, thinking,
reflection etc), (iii) a process of reviewing a the experience in
problematic situation in order that learning can be derived (e.g. an
‘after action review’), (iv) the integration of all the above processes
which is in some way ‘managed’ and ‘co-ordinated’ through the process of
undertaking work as a ‘knowledge manager’. The approach being taken
assumes that it is the processes that are being managed, rather than the
knowledge per se. The paper outlines the approach taken which draws upon
the experiences, difficulties and anxieties of taking responsibility for a
knowledge management initiative associated with the EU funded MEDFORIST
project.
Keywords: Knowledge, process, methodology, design, management.
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