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KM as a Chemin
Faisant: The Valtech Experience
Daniele Chauvel & Charles Despres ecKM:
The European Center for Knowledge Management, Graduate School of Business,
Marseille, France,
daniele.chauvel@free.fr
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ABSTRACT
Valtech is
a Paris-based consulting firm established in 1993 and devoted to
e-business technologies. The company was initially structured as a
distributor of new information technologies to the French and European
market, which secondarily provided training in the use of its products.
Valtech now positions itself as a pure knowledge-transfer firm that
instructs clients in the strategic use and development of cutting-edge
electronic technologies. Valtech organized itself according to KM
principles in 1993, but only became aware of KM as a formal organizing
framework in 1998. While the adoption of KM is often “pushed” onto
companies by the academic or consulting communities, Valtech pulled itself
toward KM organizing logics by the New Age of business it defined for
itself. It is in this way an excellent example of strategic commitment and
organizational design from a KM perspective. It is also relatively unique
in that most of the literature records KM adoption from a “push” rather
than a “pull” perspective.
Keywords:
Knowledge Management, knowledge creation,
organizational learning, knowledge transfer, case study
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