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Developing an Instrument for Knowledge
Management Project Evaluation
Zuhair Iftikhar, University of Turku,
Finland,
zuifti@utu.fi
Inger Eriksson and Gary Dickson, Department of Business Management,
North Carolina State University, USA,
inger_eriksson@ncsu.edu,
gary_dickson@ncsu.edu |
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ABSTRACT |
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Many
knowledge management (KM) projects have been initiated, some of which have
been successes but many have been failures. Measuring the success or
failure of KM initiatives is not easy, and in order to do so some kind of
measurement process has to be available. There are three points at which
evaluation of KM projects can, and should be, done: (1) when deciding
whether to start and where to focus, (2) once under way, following up on a
project and making adjustments if needed, and (3) when completed, to
evaluate the project outcomes. This paper concentrates on the first two
areas by developing a general instrument for evaluation of KM projects.
Keywords:
Knowledge management, Evaluation process, measurement instrument, Success
factors. |
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