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What is the K in
KM Technology
Kavi Mahesh and J. K. Suresh
Infosys Technologies Limited, Bangalore, India
Mahesh@EasySoftech.com,
JKSuresh@Infosys.com
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ABSTRACT
This article addresses the problem of
how technology adds value to an overall KM solution. It presents the core
problem of KM as matching contexts using knowledge attributes and
defines KM technology as that which manages knowledge attributes.
The paper illustrates this by analyzing several positive and negative
examples of technologies and presents two challenges for knowledge
management as a field. The requirement for KM technology to manage
knowledge attributes can be applied in designing effective KM solutions,
selecting KM products, devising a proper KM strategy, and controlling
investments in KM. The definition of KM technology also provides a focus
for research to bridge gaps in technology that currently limit the
widespread use of knowledge attributes.
Keywords:
KM technology, knowledge attribute,
knowledge representation, context matching |
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