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Volume 3 Issue 2 October 2005
Coaching From Afar: How Ubiquitous Information Technology Was Used to Develop a Successful Semi-Virtual Team
Michael A. D'Eredita and Carol Chau
School of Information Studies, Syracuse University, New York, USA
maderedi@syr.edu
clchau@syr.edu |
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This study analyzed the communication between a national rowing team and their ‘virtual coach' over a period of 18 months. An exploratory analysis of 1500+ emails provided insight into how the coach successfully leveraged ubiquitous information technology to build a high performance team. Zaccaro's (2002) framework of functional leadership and Weick and Robert's (1993) framework of collective mind were applied to understand the coach's approach for developing a non-traditional semi-virtual team; the primary role of Coach was likened to that of “sense-giver” given the charge of developing a “collective mind.” This study works to illustrate how ubiquitous technology like e-mails can be strategically used in the development of a high performing semi-virtual team.
Keywords:
Coach, Computer-mediated communication, Email, Virtual team
Download FULL PAPER
Biograpy:
Carol Chau: Is a PhD student in the School of Information Studies at Syracuse University, attained her Master's in Mental Health Nursing at Indiana University, Indianapolis, and Bachelor's in Folklore at Indiana University, Bloomington. She has recently presented at the International Conference on Intellectual Capital and Knowledge Management (2004).
CST 4-206, Syracuse University , Syracuse , New York 13244 , USA
Phone: + 001 315-443-2911
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