The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Journal Issue
Volume 10 Issue 1, ECKM 2011 / Jan 2012  pp1‑109

Editor: Franz Lehner

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Contextual Adaptive Knowledge Visualization Environments  pp1‑14

Xiaoyan Bai, David White, David Sundaram

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The Avatar as a Knowledge Worker? How Immersive 3D Virtual Environments may Foster Knowledge Acquisition  pp15‑25

Klaus Bredl, Amrei Groß, Julia Hünniger, Jane Fleischer

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Middle Managers’ Maturity of Knowledge Sharing: Investigation of Middle Managers Working at Medium‑ and Large‑sized Enterprises  pp26‑38

Zoltán Gaál, Lajos Szabó, Nóra Obermayer-Kovács, Anikó Csepregi

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Understanding Personal Knowledge Development in Online Learning Environments: An Instrument for Measuring Externalisation, Combination and Internalisation  pp39‑47

Markus Haag, Yanqing Duan

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Characterising the Knowledge Approach of a Firm: An Investigation of Knowledge Activities in Five Software SMEs  pp48‑63

Ciara Heavin, Frederic Adam

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An organisation’s ability to successfully compete in a changing market place is contingent on its ability to manage what it knows, in order to serve the objectives of the firm. While it has been argued that due to their size, knowledge management (KM) is not a concern for smaller organisations, in the current economic climate, it is expected that a more formalised approach to KM allows the company to seize opportunities as they arise, and deal with environmental uncertainty more effectively. In view of this, the objective of this study was to devise a classification of knowledge activities (KAs) which facilitates the exploration of a Small to Medium Sized Enterprises (SMEs) in terms of the type and extent to which knowledge is managed. Furthermore, analysis of KAs provided a greater understanding of the fit between the firm’s objectives and the KM approach pursued. In order to achieve this, five case studies were conducted. Based on the classification of KAs identified, a qualitative analysis approach was used to code each of the twenty eight interviews carried out. Both quantitative and qualitative content analysis methods were applied to facilitate data reduction and generate meaning from the significant volume of data collected. The output from this study includes a classification of KAs which provides rich insight into how SMEs are motivated to deal with knowledge as a means of achieving their organisational objectives. From a practitioner viewpoint, this study seeks to offer an improved understanding of a software SMEs’ approach to KM. 


Keywords: Knowledge Management, KM, Knowledge Activity, KA, knowledge, Small to Medium Sized Software Enterprises, SMES, and software


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Knowledge use and Sharing into a Medical Community of Practice; the Role of Virtual Agents (Knowbots)  pp64‑81

Virginia Maracine, Luca Iandoli, Emil Scarlat, Adriana Sarah Nica

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Knowledge Transfer, Knowledge Sharing and Knowledge Barriers – Three Blurry Terms in KM  pp82‑92

Dan Paulin, Kaj Suneson

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The Global Knowledge Management Framework: Towards a Theory for Knowledge Management in Globally Distributed Settings  pp93‑109

Jan Pawlowski, Markus Bick

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