The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Information about the European Conference on Intellectual Capital (ECIC) is available here
 
Journal Issue
Volume 10 Issue 3, ECIC 2012 / Jul 2012  pp208‑278

Editor: John Dumay

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Editorial  pp208‑211

John Dumay

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Trust Building in a virtual context: Case Study of a community of Practice  pp212‑222

Cindy Eggs

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Intellectual Capital, trust, cultural traits and reputation in the Romanian education system  pp223‑235

Marta-Christina Suciu, Luciana Picioruş, Cosmin Ionuţ Imbrişcă

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Implicit Evaluations of Intellectual Capital in Practical Decision Making  pp236‑243

Albrecht Fritzsche

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Intellectual Capital in the Caribbean Hospitality Industry: Two Case Studies  pp244‑257

Donley Carrington, Mike Tayles

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Abstract

This paper explores the relevance and awareness of IC in two hotel chains in the Caribbean. A qualitative exploratory case study method was used to gain an in‑depth understanding of the constructs relating to IC within indigenous Caribbean hotels. The dat a collection procedures employed were documentation, archival records and twenty interviews with top managers. Content analysis was used as the major technique for analyzing the data. The major finding is that there is no formal recognition of the constru ct of IC, but the embedded practices within the organisations suggested the presence of such. The data clustering and analysis of the evidence suggested two themes for HC ‑personal competencies and human resource praxes; three themes for RC ‑ customer ca pital, brand and community capital; and three themes for SC ‑ information systems, innovation and organization. The case studies further revealed that the chains had embedded human resource practices and well established customer relationship management systems which created linkages among the components of IC.  

 

Keywords: Caribbean, intellectual capital, hotel chains, case studies

 

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Supporting creativity through knowledge integration during the creative processes. A management control system perspective  pp258‑267

Maurizio Massaro, Roland Bardy, Michael Pitts

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Intellectual Capital (IC) in Financial Services Organisations: Is It Possible to Make It Socially Responsible?  pp268‑278

Piotr Wiśniewski

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