The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Journal Issue
Volume 11 Issue 1, ECKM 2012 / Jan 2013  pp1‑115

Editor: Dr Juan Gabriel Cegarra, Dr María Eugenia Sánchez

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Editorial for the ECKM special issue of EJKM  pp1‑2

Juan Gabriel

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Global Social Knowledge Management: From Barriers to the Selection of Social Tools  pp3‑17

Henri Pirkkalainen, Jan Pawlowski

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Knowledge Dynamics Analysis in Negotiations  pp18‑29

Constantin Bratianu, Stefan Iordache

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Can Family Firms Innovate? Sharing Internal Knowledge From a Social Capital Perspective  pp30‑37

Antonio Carrasco-Hernández, Daniel Jiménez-Jiménez

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Knowledge Sharing Among Malaysian Academics: Influence of Affective Commitment and Trust  pp38‑48

See Kwong Goh, Manjit Singh Sandhu

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Results of Knowledge Audit in a Scientific Collaboratory: Possible Applications of Selected KM Aspects in Scientific Collaboratories  pp49‑61

Marcela Katuscakova, Martin Katuscak

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Knowledge Management and the Effectiveness of Innovation Outcomes: The Role of Cultural Barriers  pp62‑71

Antonio Leal-Rodríguez, Antonio Leal-Millán, José Luis Roldán-Salgueiro, Jaime Ortega-Gutiérrez

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Learning Process and Using IT in the Naval Industry  pp72‑80

Eusebio-Ángel Martínez-Conesa, Antonio Juan Briones Peñalver

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Biplot Methodology Applied to an Intellectual Capital Model  pp81‑92

Florinda Matos, Albino Lopes, Nuno Matosand Valter Vairinhos

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The Need for a Robust Knowledge Assessment Framework: Discussion and Findings from an Exploratory Case Study  pp93‑106

Jamie O’Brien

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Designing a Framework to Develop eLoyalty for Online Healthcare Services  pp107‑115

Marcelina Solano-Lorente, Eva Martinez-Caro, Juan Gabriel Cegarra-Navarro

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Abstract

In an attempt to enhance their effectiveness, public health institutions are making a great effort to develop online health care services targeted to all citizens. The initial acceptance of these services by patients is important but their success depends 

 

Keywords: eLoyalty, satisfaction, technology acceptance model, health care, patient, information system success models

 

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