The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Information about the European Conference on Knowledge Management (ECKM) is available here.

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Journal Issue
Volume 11 Issue 1, ECKM 2012 / Jan 2013  pp1‑115

Editor: Dr Juan Gabriel Cegarra, Dr María Eugenia Sánchez

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Editorial for the ECKM special issue of EJKM  pp1‑2

Juan Gabriel

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Global Social Knowledge Management: From Barriers to the Selection of Social Tools  pp3‑17

Henri Pirkkalainen, Jan Pawlowski

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Knowledge Dynamics Analysis in Negotiations  pp18‑29

Constantin Bratianu, Stefan Iordache

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Can Family Firms Innovate? Sharing Internal Knowledge From a Social Capital Perspective  pp30‑37

Antonio Carrasco-Hernández, Daniel Jiménez-Jiménez

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Abstract

Many studies focus their analysis on the effects of knowledge management on the development of organizational innovations. Innovation is posited, in this paper, to be a managerial priority that facilitates the creation of competitive advantage. The data, information and knowledge that contribute to innovation processes are available in social capital. Social capital is understood as the networks, norms and trust that enable participants to act together more effectively to pursue shared objectives (Putnam, 1993). From this foundation, we argue that the effectiveness of these networks can be determined by whether the personnel who interact perceive the relationship to be worthwhile, equitable, productive and satisfying. Only individuals can apply their own experience and contextual understanding to interpret the details and implications of a particular situation in order to determine what is the appropriate action or actions to take. Internal social capital enhances the ability of members within a firm to know who to contact for relevant knowledge. This means that internal social capital facilitates the development of innovation through the acquisition of knowledge from internal and external networks. However, there are some problems in family firms. The utilization of internal capital does not guarantee that appropriate information is used in appropriate circumstances or that information is appropriately updated (De Holan and Phillips, 2004). The influence of the family on the company may inhibit or foster the exploitation of this knowledge. In this context, we try to test the influence of social capital on innovation on family firms. We develop a measure of the extent of family control of family companies – familiness – and examine the moderator role of this variable in the relationship between social capital and product innovation. The results of our empirical study of 282 family firms show that social capital has a positive relationship with product innovation. That is, the active connections among people – “the trust, mutual understanding, shared values and behaviors that bind the members of human networks and communities and make cooperative action possible” (Cohen and Prusak, 2001) – allow companies to generate innovations. Second, we also found that familiness plays a moderator role in the relationship between social capital and innovation. In this case, we have found that cultural dimension of familiness positively moderates the relationship between social capital and innovation. 

 

Keywords: social capital, familiness, power, experience, innovation, family business

 

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Knowledge Sharing Among Malaysian Academics: Influence of Affective Commitment and Trust  pp38‑48

See Kwong Goh, Manjit Singh Sandhu

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Results of Knowledge Audit in a Scientific Collaboratory: Possible Applications of Selected KM Aspects in Scientific Collaboratories  pp49‑61

Marcela Katuscakova, Martin Katuscak

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Knowledge Management and the Effectiveness of Innovation Outcomes: The Role of Cultural Barriers  pp62‑71

Antonio Leal-Rodríguez, Antonio Leal-Millán, José Luis Roldán-Salgueiro, Jaime Ortega-Gutiérrez

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Learning Process and Using IT in the Naval Industry  pp72‑80

Eusebio-Ángel Martínez-Conesa, Antonio Juan Briones Peñalver

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Biplot Methodology Applied to an Intellectual Capital Model  pp81‑92

Florinda Matos, Albino Lopes, Nuno Matosand Valter Vairinhos

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The Need for a Robust Knowledge Assessment Framework: Discussion and Findings from an Exploratory Case Study  pp93‑106

Jamie O’Brien

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Designing a Framework to Develop eLoyalty for Online Healthcare Services  pp107‑115

Marcelina Solano-Lorente, Eva Martinez-Caro, Juan Gabriel Cegarra-Navarro

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