The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 2 Issue 1 / Jan 2004  pp1‑90

Editor: Charles Despres

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Sharing Contextual Knowledge in Today's Workplace Environments  pp1‑12

Farhad Daneshgar, Chandra S. Amaravadi

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Abstract

Due to an evolution of business models compatible with networked economy, office — environments of this age need effective support for collaboration among office workers. This article demonstrates that existing Extended Office Systems (EOS) are not specifically designed to maintain awareness and knowledge‑sharing requirements of the collaborating actors of many of today's networked office environments. Using an awareness framework for sharing of contextual knowledge in collaborative business processes, this article provides general design directives for a Collaboration‑ Aware EOS (CAEOS) system that facilitates sharing of the contextual knowledge among office workers in networked offices. In order to assess its effectiveness, this framework is applied to a network management case study with the aim of identifying the awareness requirements of the actors within that process. The results confirm effectiveness of the framework. The components of the framework, that is the process model and the awareness model, are then used as analytical tools as input to the design of CAEOS for achieving its collaborating goals. It is suggested that the process model component of the framework to constitute foundation for the knowledge‑base component of the CAEOS, whereas the awareness model of the framework to constitute foundation for the inference engine of the CAEOS'. 

 

Keywords: awareness, extended office systems, EOS, collaboration support systems, knowledge sharing, knowledge representation, groupware, business intelligence

 

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Managing the Corporate Zoo: A Knowledge Management Perspective  pp13‑18

Alexandra Durcikova, Andrea Everard

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Combining Knowledge and Change Management at Consultancies  pp19‑32

Péter Fehér

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Data Mining as a Technique for Knowledge Management in Business Process Redesign  pp33‑44

Olusegun Folorunso, Adewale O. Ogunde

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Assessing the Impact of Competence Utilisation in Innovation Strategy: A Correlational Analysis  pp45‑56

Andrew L. S. Goh

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Enhancing Organisational Creativity Through Socialisation  pp57‑64

Meliha Handzic, Mark Chaimungkalanont

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The Influence of Technical, Social and Structural Factors on the Effective use of Information in a Policing Environment  pp65‑76

Vince Hughes, Paul Jackson

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Knowledge Value Chain: Implementation of new Product Development System in a Winery  pp77‑90

Hong Kun Wong

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