Volume 2 Issue 2 / Apr 2004
pp1‑44
Editor: Charles Despres
Editorial
Quiet moments sometimes breed honest reflection. When nursing these moments and honestly trying to think as KM professionals our reflection (Despres & Chauvel) sometimes points to that big contextual question we ask colleagues from time to time: Is there a future for KM or is it morphing into something else? This is a non‑trivial issue for obvious reasons: it strikes down to the foundations of a young academic / professional community, while making a very interesting appeal to the sociology of knowledge.
KM could be mirroring George Odiorne’s 1960’s MBO movement to come‑and‑go at relative light speed in management – or – it could be taking the Tavistock OD turn to firmly install a scientific sub‑domain complete with new methods, perspectives, body of knowledge and related. In the world of practical reality MBO has been reduced through absorption to a half‑dozen explicative lines in management textbooks while OD has developed libraries of knowledge. And wither the field of KM?
There may be some hints in this issue. Herein Delany & O’Donnell explore the continuity management (CM) of intellectual capital, replacement strategy, knowledge transfer to successors and related in a large Irish organization. All met with difficulties that are reportedly cultural in nature.
Westelius & Mårtensson suggest that successful KM initiatives can lead to problems. Their case study points to problems experienced by a consulting firm when its KM program achieved objectives but led to unforeseen, undesired consequences
Mahesh & Suresh examine how technology adds value to KM solutions by focusing on a context’s knowledge attributes. The suggestion is that KM solution effectiveness can be enhanced by managing knowledge attributes, system requirements and contextual differences.
John Politis examines the relationship between leadership dimensions and creativity / innovation. His findings suggest that transformational and transactional leadership behaviors are generally supportive of creativity and thus innovation, with transformational leadership being preferred.
There is a call to arms lurking in the above ‑ launched by the question, “What’s new?” These contributions have been selected for publication through a peer review process and editorial oversight. They are respectable and sound. The issue is otherwise framed:
§ Does KM add anything of value to the idea of continuity management that HR / human capital management do not?
§ Are OD professionals surprised when an organizational initiative (KM or otherwise) leads to unforeseen, undesired consequences?
§ Is the integrated management of knowledge attributes, system requirements and contextual differences most properly classed as KM or IS/IT?
§ Have we not already crossed the bridge as concerns transformational leadership and creativity?
It is true that paradigms evolve rather than erupt nowadays. Usually, a community’s fringe elements will muster the support they need to convince onlookers that a different perspective / formulation / construction of things will improve matters held dear to all. The field nudges one way or another and Khunian revolutions remain an experience‑distant concept. The alternative is to import received truth from other fields and cobble together a new mosaic.
And wither the field of KM? If this world is passing from one Age to another and KM be the standard bearer, it can be considered high time indeed that a distinctive body of knowledge is brought into focus. Or is this useless polemic? Or are we simply an example of that case study in frustration and elusion, the multidisciplinary field? Your feedback is solicited on this matter and look for a special issue on the subject in 2005.
KM could be mirroring George Odiorne’s 1960’s MBO movement to come‑and‑go at relative light speed in management – or – it could be taking the Tavistock OD turn to firmly install a scientific sub‑domain complete with new methods, perspectives, body of knowledge and related. In the world of practical reality MBO has been reduced through absorption to a half‑dozen explicative lines in management textbooks while OD has developed libraries of knowledge. And wither the field of KM?
There may be some hints in this issue. Herein Delany & O’Donnell explore the continuity management (CM) of intellectual capital, replacement strategy, knowledge transfer to successors and related in a large Irish organization. All met with difficulties that are reportedly cultural in nature.
Westelius & Mårtensson suggest that successful KM initiatives can lead to problems. Their case study points to problems experienced by a consulting firm when its KM program achieved objectives but led to unforeseen, undesired consequences
Mahesh & Suresh examine how technology adds value to KM solutions by focusing on a context’s knowledge attributes. The suggestion is that KM solution effectiveness can be enhanced by managing knowledge attributes, system requirements and contextual differences.
John Politis examines the relationship between leadership dimensions and creativity / innovation. His findings suggest that transformational and transactional leadership behaviors are generally supportive of creativity and thus innovation, with transformational leadership being preferred.
There is a call to arms lurking in the above ‑ launched by the question, “What’s new?” These contributions have been selected for publication through a peer review process and editorial oversight. They are respectable and sound. The issue is otherwise framed:
§ Does KM add anything of value to the idea of continuity management that HR / human capital management do not?
§ Are OD professionals surprised when an organizational initiative (KM or otherwise) leads to unforeseen, undesired consequences?
§ Is the integrated management of knowledge attributes, system requirements and contextual differences most properly classed as KM or IS/IT?
§ Have we not already crossed the bridge as concerns transformational leadership and creativity?
It is true that paradigms evolve rather than erupt nowadays. Usually, a community’s fringe elements will muster the support they need to convince onlookers that a different perspective / formulation / construction of things will improve matters held dear to all. The field nudges one way or another and Khunian revolutions remain an experience‑distant concept. The alternative is to import received truth from other fields and cobble together a new mosaic.
And wither the field of KM? If this world is passing from one Age to another and KM be the standard bearer, it can be considered high time indeed that a distinctive body of knowledge is brought into focus. Or is this useless polemic? Or are we simply an example of that case study in frustration and elusion, the multidisciplinary field? Your feedback is solicited on this matter and look for a special issue on the subject in 2005.
Keywords: electronic journal, papers, articles, knowledge management, knowledge management methods, knowledge management studies
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Assunta Delany, David O'Donnell
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Abstract
This paper draws on an exploration of continuity management (CM) in a large Irish semi‑state organisation in transition. Drawing on interviews with ten of the senior management team, findings are presented in terms of intellectual capital, replacement strategy, information sources, knowledge transfer to successors, tacit knowledge, CM systems, and barriers to CM implementation. There is a clear consensus in favour of introducing a CM systembut also clear recognition of the barriers, such barriers perceived to be mainly cultural.
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What is the K in KM Technology
pp11‑22
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Abstract
This article addresses the problem of how technology adds value to an overall KM solution. It presents the core problem of KM as matching contexts using knowledge attributes and defines KM technology as that which manages knowledge attributes. The paper illustrates this by analyzing several positive and negative examples of technologies and presents two challenges for knowledge management as a field. The requirement for KM technology to manage knowledge attributes can be applied in designing effective KM solutions, selecting KM products, devising a proper KM strategy, and controlling investments in KM. The definition of KM technology also provides a focus for research to bridge gaps in technology that currently limit the widespread use of knowledge attributes.
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Abstract
This paper examines the relationship between the leadership dimensions associated with Bass's (1985) model, and the 'stimulant' and 'obstacle' determinants of the work environment for creativity. There are three major findings in this research. First, the relationship between transformational and transactional leadership and the 'stimulant' determinants of the work environment for creativity is significant and positive. Second, the 'obstacle' determinants of the work environment for creativity are negatively related with both transactional and transformational leadership. Finally, transformational leadership is more strongly correlated than transactional leadership with the 'stimulant' determinants of the work environment for creativity. Thus, transformational leadership is an increasingly important aspect in today's organisations in creating a corporate culture and the work environment that stimulates employees' creativity and innovation.
Keywords: creative work environment, innovation, knowledge management, organisational creativity, transformational and transactional leadership
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Abstract
Like king Midas, the champion of a Knowledge Management (KM) initiative might find herself in an awkward situation because the wish came true. Successful KM initiatives can lead to problems. The case study presented in this article details how a consulting company attempted to support its dispersed staff of consultants through the introduction of a web‑based KM portal. The application became popular — too popular in the sense that it led to a deterioration of certain types of knowledge exchange. It achieved the intended goals, but created unforeseen problems. In the article we explore KM practices and explore the role of contexts for IT‑mediated KM. It is suggested that the need to view IT‑mediated KM in various wider contexts is even more important than in many other forms of IS implementation. The KM activities are not only related to identifiable tasks and work processes, but also to social interaction, learning and other dynamic processes in the organisation.
Keywords: knowledge management practices, IS success, electronic communities, knowledge management, knowledge documentation, case study, ba
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