The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 4 Issue 1 / Jan 2006  pp1‑90

Editor: Charles Despres

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At the Crossroads of Knowledge Management and Social Software  pp1‑10

Gabriela Avram

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Intellectual Capital and Value Creation: Evidence from the Por‑tuguese Banking Industry  pp11‑20

Maria do Rosário Cabrita, Jorge Landeiro Vaz

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Complexity Theory and Knowledge Management Application  pp21‑30

Zoë Dann, Ian Barclay

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Lighting up 'Blind Spots' while Measuring Knowledge Capital  pp31‑38

Andrea Fried, Fabricio Orellana

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Abstract

Practical experiences in developing and introducing performance measurements systems for measuring and managing knowledge capital have shown that these instruments do not sufficiently fulfil the expectations of their users. Some authors even point out that the fundamental understanding of methodological and conceptual issues is inade‑quate. Therefore, we suggest that instead of creating further new instruments, an explanation of how and when Perform‑ance Measurement Systems (PMS) become effective is necessary. We argue that highlighting their potential production of "blind spots" and comprehending the use of PMS more reflexively will bring more sustainable effects. As a result, the concept of First and Second Order Reflection of PMS is introduced. 

 

Keywords: Knowledge capital, performance measurement systems, organisational practices, first and second order reflection

 

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A Process Framework for an Interoperable Semantic Enterprise Environment  pp39‑48

Jörg Härtwig, Karsten Böhm

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Action through a Learning History  pp49‑58

Matti Koivuaho, Harri Laihonen

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Assessing the Levels of Knowledge Transfer within e‑Commerce Websites of Tourist Organisations in Africa  pp59‑66

Tonderai Maswera, Ray Dawson, Janet Edwards

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Knowledge Creation in Groups: The Value of Cognitive Diversity, Transactive Memory and Open‑mindedness Norms  pp67‑74

Rebecca Mitchell, Stephen Nicholas

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Learning Knowledge Roles for Populating Lightweight Application Ontologies  pp75‑82

Eni Mustafaraj, Martin Hoof, Bernd Freisleben

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Measurement of Business Intelligence in a Finnish Telecom‑munications Company  pp83‑90

Virpi Pirttimäki, Antti Lönnqvist, Antti Karjaluoto

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