The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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A Theory‑Based Approach to the Relationship between Social Capital and Communities of Practice  pp257‑264

El-Sayed Abou-Zeid

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Relation Robustness Evaluation for the Semantic Associations  pp265‑272

Payam M. Barnaghiand Sameem Abdul Kareem

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Assessing Success Factors of Knowledge Management Initiatives of Academic Institutions — a Case of an Indian Business School  pp273‑282

Bhaskar Basu, Kalyan Sengupta

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Being and Knowing — Ontological Perspectives on Knowledge Management Systems  pp283‑290

Deborah A. Blackman, Steven Henderson

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Knowledge Communication Problems between Experts and Decision Makers: an Overview and Classification  pp291‑300

Martin J. Eppler

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Abstract

In this article we examine the difficulties of knowledge communication among experts and decision makers. We begin by outlining where and how the communication of expertise from specialists to managers is crucial. We then review theoretical constructs that highlight knowledge transfer problems among experts and decision makers. On the basis of this review and using the results from six focus groups and thirty interviews with engineers and managers, we categorise these transfer challenges into five major groups. We distinguish among expert‑ and manager‑caused problems, reciprocal problems, problems due to the interaction situation and problems caused by the organisational context. These categories can be used to guide research on the micro‑aspects of knowledge transfer. Managers can use these problem categories to identify and reduce knowledge transfer barriers in their interaction with specialists. 

 

Keywords: Knowledge transfer, knowledge communication, expert, decision making, knowledge media, knowledge dialogues

 

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The Application of Knowledge Management in Enhancing the Performance of Malaysian Universities  pp301‑313

Mohd Ghazali Mohayidin, Nor Azirawani, Man Norfaryanti Kamaruddin, Mar Idawati

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Issues in Structuring the Knowledge‑base of Expert Systems  pp314‑323

Eric C. Okafor, Charles C. Osuagwu

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Knowledge Management in Call Centres  pp324‑333

Pooya Rasooli, Amir Albadvi

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Addressing Failure Factors in Knowledge Management  pp334‑347

Rosina O. Weber

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