The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Issue
Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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A Theory‑Based Approach to the Relationship between Social Capital and Communities of Practice  pp257‑264

El-Sayed Abou-Zeid

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Relation Robustness Evaluation for the Semantic Associations  pp265‑272

Payam M. Barnaghiand Sameem Abdul Kareem

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Assessing Success Factors of Knowledge Management Initiatives of Academic Institutions — a Case of an Indian Business School  pp273‑282

Bhaskar Basu, Kalyan Sengupta

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Being and Knowing — Ontological Perspectives on Knowledge Management Systems  pp283‑290

Deborah A. Blackman, Steven Henderson

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Knowledge Communication Problems between Experts and Decision Makers: an Overview and Classification  pp291‑300

Martin J. Eppler

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The Application of Knowledge Management in Enhancing the Performance of Malaysian Universities  pp301‑313

Mohd Ghazali Mohayidin, Nor Azirawani, Man Norfaryanti Kamaruddin, Mar Idawati

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The government's aspirations of making Malaysia a leading international educational centre in the Asian Region has put a strong pressure on local universities to improve the quality of education they offer. One of the major steps that has been identified by the government to achieve this goal is to enhance the performance of local universities through the application and implementation of an excellent knowledge management (KM) system. An effective KM system requires every academician to practice appropriate management of knowledge in his or her teaching and learning activities, which includes, generating, acquiring, storing and disseminating knowledge effectively to users of knowledge, especially students. A study by the Centre for Academic Development (CADe) of Universiti Putra Malaysia in 2005 found that the level of knowledge management practices in Malaysian universities was merely moderate; and to meet the national aspirations, KM practices need to be developed further from various aspects of structure, facilities and culture among the academic players. The objective of this study is to evaluate the level of practice among the academicians and to determine factors contributing to the effectiveness of knowledge management practices at individual, faculty and university level. Eight local universities, both public and private participated in the study. Factor Analysis was used to determine factors affecting the practices of knowledge management while Multiple Regression Analysis was used to analyse and determine the importance of various variables that will add value, thus improve the performance of Malaysian universities. The results indicate that info‑structure support; infrastructure capacity; info‑culture; and knowledge acquisition, generation, storage and dissemination; are important factors in shaping the KM initiatives. Info‑ structure is found to be the most significant variable. This is consistent with other studies, which confirm that people and cultural issues are the most difficult problems to resolve, but tend to produce the greatest benefits. 


Keywords: Organisational knowledge, knowledge management practices, infrastructure, info-structure, info-culture


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Issues in Structuring the Knowledge‑base of Expert Systems  pp314‑323

Eric C. Okafor, Charles C. Osuagwu

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Knowledge Management in Call Centres  pp324‑333

Pooya Rasooli, Amir Albadvi

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Addressing Failure Factors in Knowledge Management  pp334‑347

Rosina O. Weber

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