The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Issue
Volume 5 Issue 3 / Jul 2007  pp257‑347

Editor: Charles Despres

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A Theory‑Based Approach to the Relationship between Social Capital and Communities of Practice  pp257‑264

El-Sayed Abou-Zeid

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Relation Robustness Evaluation for the Semantic Associations  pp265‑272

Payam M. Barnaghiand Sameem Abdul Kareem

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Assessing Success Factors of Knowledge Management Initiatives of Academic Institutions — a Case of an Indian Business School  pp273‑282

Bhaskar Basu, Kalyan Sengupta

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Being and Knowing — Ontological Perspectives on Knowledge Management Systems  pp283‑290

Deborah A. Blackman, Steven Henderson

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Knowledge Communication Problems between Experts and Decision Makers: an Overview and Classification  pp291‑300

Martin J. Eppler

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The Application of Knowledge Management in Enhancing the Performance of Malaysian Universities  pp301‑313

Mohd Ghazali Mohayidin, Nor Azirawani, Man Norfaryanti Kamaruddin, Mar Idawati

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Issues in Structuring the Knowledge‑base of Expert Systems  pp314‑323

Eric C. Okafor, Charles C. Osuagwu

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Knowledge Management in Call Centres  pp324‑333

Pooya Rasooli, Amir Albadvi

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Addressing Failure Factors in Knowledge Management  pp334‑347

Rosina O. Weber

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This article describes a knowledge management (KM) approach conceived from countermeasures targeted at addressing failure factors suggested in the literature. In order to counteract failure factors, the approach combines the technology of knowledge‑based KM systems, with the flexibility and understanding of knowledge facilitators, and the processes of the target community. In the KM system, the approach uses knowledge engineering concepts to represent knowledge artifacts and to enforce managerial responsibilities. By imposing a strict representation format, the approach guides and helps users. It does so by determining what knowledge to contribute, by enabling knowledge collection, and by representing knowledge. The purpose of knowledge facilitators is to complement the limitations of the computer‑ based component by verifying the quality of submitted artifacts and by motivating members to adopt the system. The design and operation of this approach is guided by identifying the processes of the target community and the level of specificity where they are useful. The importance of this contribution is that it offers guidelines to design a KM approach that relies on conclusions from published literature. In addition, it also proposes a means to validate knowledge sharing. A conclusion of this work is that it may be easier to address failure factors of KM approaches when all members of the target community have the same technical goals, are motivated by a common interest, are organized on a flat hierarchy, and are receptive to innovation. In addition, the use of a representation of the community's processes helps standardize capture, guide contributors, and associate existing with new artifacts. This association of artifacts can be used to validate knowledge sharing. 


Keywords: Architectures for knowledge management systems, case-based reasoning, community of science, knowledge management systems, knowledge repository, validation


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