The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 6 Issue 2, ICICKM 2007 / Oct 2008  pp1‑116

Editor: Rembrandt Klopper

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Knowledge Management Strategic Alignment in the Gulf Cooperation Council Countries  pp1‑10

Jaflah AlAmmary, Chun Che Fung

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Knowledge Management and Higher Education: A UK Case Study  pp11‑26

Desireé Joy Cranfield, John Taylor

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One Size Does Not Fit All — Towards a Typology of Knowledge‑Centric Organisations  pp27‑36

Marié Cruywagen, Juani Swart, Wim Gevers

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Information Anxiety: Fact, Fable or Fallacy  pp37‑50

John Girard, Michael Allison

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Abstract

The aim of this paper is to compare and contrast the findings of three recent empirical studies that examined the construct of information anxiety. The concept of anxiety created from information has been studied for hundreds of years; however, this paper views this complex relationship based on the foundation provided by Richard Wurman's book Information Anxiety (1989). The three studies explored the five subcomponents of information anxiety as described by Wurman: not understanding information; feeling overwhelmed by the amount of information to be understood; not knowing if certain information exists; not knowing where to find information; and knowing exactly where to find the information, but not having the key to access it. In order to gauge the level of information anxiety a survey instrument was designed using eight management scenarios suggested by Davenport and Prusak in Working Knowledge (1998). Four of the eight scenarios examine the creation of information from data and four scenarios focus on the transformation of information into knowledge. Of specific interest to these studies was the question is there a difference between information overload and information anxiety. In other words, is the issue simply one of quantity or do other information related challenges make a difference. To this end, the researchers sought to determine if respondents perceived a difference between information overload and the other components of information anxiety. The first of these studies determined that respondents reported a statistically significant difference between information overload and several other components while the second study's respondents did not report such a difference. The conflicting results begged the question: is information anxiety a fact, fiction, or fallacy? The third study reinforced the finding of the initial study suggesting information anxiety is a real organizational malady worthy of the attention of senior leaders. Clearly additional research is required to further refine the malady, its causes, and ways to combat its debilitating effects. 

 

Keywords: information anxiety, knowledge management, information overload

 

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Aligning Knowledge Management with Competitive Strategy: A Framework  pp51‑60

Paul Griffiths, Dan Remenyi

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Reconsidering Knowledgeƒ And Business Improvement  pp61‑70

Larry Lucardie, Paul Hendriks, Joost van Ham

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On Measuring Organizational Relationships: Threats to Validity in the Use of Key‑Informants  pp71‑82

Haris Papoutsakis

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Mapping Social Networks among Crystallographers in South Africa  pp83‑92

Gretchen Smith

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Knowledge Management Practices and Challenges in International Networked NGOs: The Case of One World International  pp93‑102

J Gretchen Smith, Patricia Mweene Lumba

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The Emergence and Diffusion of the Concept of Knowledge Work  pp103‑116

Hanna Timonen, Kaija-Stiina Paloheimo

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