The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

For general enquiries email
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Knowledge Management (ECKM) is available here.

For info on the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning (ICICKM), click here
Information about the European Conference on Intangibles and Intellectual Capital (ECIIC) is available here
Journal Issue
Volume 6 Issue 2, ICICKM 2007 / Oct 2008  pp1‑116

Editor: Rembrandt Klopper

Download PDF (free)

Knowledge Management Strategic Alignment in the Gulf Cooperation Council Countries  pp1‑10

Jaflah AlAmmary, Chun Che Fung

Look inside Download PDF (free)

Knowledge Management and Higher Education: A UK Case Study  pp11‑26

Desireé Joy Cranfield, John Taylor

Look inside Download PDF (free)

One Size Does Not Fit All — Towards a Typology of Knowledge‑Centric Organisations  pp27‑36

Marié Cruywagen, Juani Swart, Wim Gevers

Look inside Download PDF (free)

Information Anxiety: Fact, Fable or Fallacy  pp37‑50

John Girard, Michael Allison

Look inside Download PDF (free)

Aligning Knowledge Management with Competitive Strategy: A Framework  pp51‑60

Paul Griffiths, Dan Remenyi

Look inside Download PDF (free)

Reconsidering Knowledgeƒ And Business Improvement  pp61‑70

Larry Lucardie, Paul Hendriks, Joost van Ham

Look inside Download PDF (free)

On Measuring Organizational Relationships: Threats to Validity in the Use of Key‑Informants  pp71‑82

Haris Papoutsakis

Look inside Download PDF (free)

Mapping Social Networks among Crystallographers in South Africa  pp83‑92

Gretchen Smith

Look inside Download PDF (free)

Knowledge Management Practices and Challenges in International Networked NGOs: The Case of One World International  pp93‑102

J Gretchen Smith, Patricia Mweene Lumba

Look inside Download PDF (free)


This paper is based on the outcomes of a study that explored the knowledge management practices and challenges in an international NGO network. The investigation constituted comparative case studies of two centres (one in Zambia and the other in the Netherlands) belonging to a single international network. An empirically grounded framework of knowledge management practices based on the taxonomy proposed by Holsapple and Joshi was utilised as the reference framework for the study. The framework provided guidelines to characterize factors that influence organizational knowledge management; knowledge manipulation activities (processes) and organizational knowledge resources. The results of the empirical study confirm that a variety of factors affect knowledge management behaviours in an organization. These factors include managerial and internal controls such as management styles and incentives for knowledge creation and sharing; resource influences; and environmental influences relating to an organization's culture and the needs of partner organizations. The study highlights important variation in diversity, gaps and perceptions in managing knowledge between centres in the network that are based in Europe and Africa. This is despite significant communality in knowledge management processes and infrastructures. The results further show that institutionalization of knowledge management practices within a network seem to enable or constrain knowledge management at centre and network level. Recommendations are proposed to improve knowledge management practices at local and international level and include enhanced technical and advisory services at international level; capacity building; creating greater awareness of knowledge management; decentralization of knowledge management processes; implementation of a knowledge management strategy at network level and improving relationships between centres. The authors conclude that networked NGO's and specifically OWI could operate more efficiently and incrementally enhance service provision by leveraging their knowledge resources more effectively. It is in this light that knowledge management practices should be examined in NGOs and particularly networks with their complex structures and attendant reoccurring and unavoidable problems. 


Keywords: non governmental organisations, NGOs, networks, development, knowledge management, Zambia, Netherlands


Share |
The Emergence and Diffusion of the Concept of Knowledge Work  pp103‑116

Hanna Timonen, Kaija-Stiina Paloheimo

Look inside Download PDF (free)