The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 7 Issue 1, ECKM 2008 / Apr 2009  pp1‑198

Editor: Roy Williams

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Knowledge Management Paradoxes  pp1‑10

Jan Aidemark

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Firms as Connected, Temporary Coalitions: Organisational Forms and the Exploitation of Intellectual Capital  pp11‑20

Sandra Begley, Michael J Taylor, John R Bryson

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Intellectual Capital and IFRS3: A New Disclosure Opportunity  pp21‑30

Daniel Brännström, Marco Giuliani

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Business Benefits of Non‑Managed Knowledge  pp31‑40

Sinead Devane, Julian Wilson

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Predicting the Influence of Network Structure on Trust in Knowledge Communities: Addressing the Interconnectedness of Four Network Principles and Trust  pp41‑54

M. Max Evans, Anthony K.P. Wensley

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Collaborative Development of Knowledge Representations — a Novel Approach to Knowledge Elicitation and Transfer  pp55‑62

Alexeis Garcia-Perez, Robert Ayres

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The Gatekeepers' Intervention in Innovation and Technological Transfer  pp63‑76

Deogratias Harorimana

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How to Improve Your Knowledge Intensive Organisation: Implementing a Knowledge Management Scan Within Public and Private Sector Organisations  pp77‑86

Hans Koolmees, Henk Smeijsters, Sylvia Schoenmakers

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Model to Support Patent Retrieval in the Context of Innovation‑Processes by Means of Dialogue and Information Visualisation  pp87‑98

Paul Landwich, Tobias Vogel, Claus-Peter Klas, Matthias Hemmje

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Dynamic Knowledge and Healthcare Knowledge Ecosystems  pp99‑110

Virginia Maracine, Emil Scarlat

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InCaS: Intellectual Capital Management in European SME — Its Strategic Relevance and the Importance of its Certification  pp111‑122

Kai Mertins, Wen-Huan Wang, Markus Will

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Uncovering a KMSD Approach from Practice  pp123‑134

Aboubakr A. Moteleb, Mark Woodman

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Value, Kaizen and Knowledge Management: Developing a Knowledge Management Strategy for Southampton Solent University  pp135‑144

S J Rees, H Protheroe

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The Concept of Knowledge in KM: a Relational Model  pp145‑154

Colin Reilly

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The Socratic Dialogue in the Work Place: Theory and Practice  pp155‑164

Dan Remenyi, Paul Griffiths

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Social Networking and the Transfer of Knowledge  pp165‑178

Graeme Smith

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Balancing Learning and Efficiency Crossing Practices and Projects in Project‑based Organisations: Organisational Issues. The Case History of "Practice Groups" in a Consulting Firm  pp179‑190

Saverino Verteramo, Monica De Carolis

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Dear Diary: Recommendations for Researching Knowledge Transfer of the Complex  pp191‑198

Carol Webb

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Abstract

A rich‑picture can unfold itself to the researcher who engages management practitioners as research participants in the task of qualitative, open‑ended diary‑writing while also 'feeding' the participant with reading material to consider and reflect on in the diary itself. The particular work referred to in this paper is the result of a three year long research project, from 2002‑2005, where 13 research participants were, in such a vein, asked to write a weekly work‑ based diary over the course of a year — a goal which some met and others did not. The three year study sought to find out how individual managers demonstrated making sense and learning using complexity science principles in work‑ focussed diaries. A key insight derived offers a way forward for future research on the topic of knowledge transfer of the complex by means of diaries as a qualitative research data collection tool in conjunction with ongoing, qualitatively rich interactions between researcher and research participant. The use of diaries by researchers shows their versatility as a research tool. Diaries have been used by researchers in the evaluation and interpretation of the practice of teaching, training and learning, in the study of meaning and emotions over time, in investigations into workers' and management's responses to change and uncertainty, to conduct research into personal relationships, in addition to the subject of personal identity and life transition, health, and the study of diaries themselves. The domain of complexity science provides thought‑provoking material that both challenges and complements perspectives of day‑to‑day work, thinking, and life. The ways in which people contextualise complexity science principles and other complexity science material in their work differs from case to case. While the extant literature conveyed value in making sense of experiences in working life with complexity science, there was a lack of grass‑roots practical evidence from the field provided in the literature. The use of the diary as a research tool was considered invaluable in the study undertaken and insights suggest the value of the diary in researching knowledge transfer of the complex in general. The underpinning literature, the method followed, highlights of the findings, and an overview of conclusions and implications for practice and future research are provided. 

 

Keywords: qualitative diaries knowledge transfer complexity research

 

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