The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Issue
Volume 7 Issue 3 / Jun 2009  pp297‑397

Editor: Dan Remenyi

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Faculty Perceptions of Business Communication Skills and Needs of Management Students  pp297‑312

Shailja Agarwal, Jaya Chintranshi

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Knowledge Sharing in Academic Institutions: a Study of Multimedia University Malaysia  pp313‑324


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Organisational Knowledge Base and Knowledge Transfer in the Shipping Industry  pp325‑340

Jiangang Fei, Solomon Chen, Shu-Ling Chen

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Leveraging Knowledge Understanding in Documents  pp341‑352

Moria Levy

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In the past years Knowledge Management has dealt with various aspects of knowledge retention, knowledge sharing and knowledge development. It is agreed that knowledge documentation is essential for all these purposes, in order to enable their re‑use. Many books and articles have been written on accessibility of documents, revealing an understanding that knowledge that cannot be accessed cannot be re‑used. Most effort has been invested in providing the focused list of relevant documents to the user, while less research has been conducted on how to write the documentation so as to ease its reading, understanding and use. This issue seems to be critical as we notice that existing organizational knowledge is far from being fully utilized: for example, regulations and procedures, including the organization's wisdom, are written; however, recurring faults do occur. People tend not to re‑read entire or partial documents, even when the knowledge therein is needed. This paper describes a framework for the document's internal design. The research hypothesis claims that internal design, using the proposed enabling technique, eases understanding and usage of documents. It therefore reduces the knowledge loss. The research methodology implemented was a qualitative method; the strategy chosen was instrumental: multiple case study (Stake, 1995). The research sample included both organizations (public sector) and the public (KM readers), the research instruments consisting of documentation, archival records, interviews, direct‑observations, participant‑observation and physical artifacts. The findings suggest that internal documentation design eases reading, eases understanding and probably eases use. It therefore leverages knowledge understanding in documents, and reduces knowledge loss. The proposed framework may be useful for a large range of organizational documentation needs, from procedures of work, through SOW's, Engineering Specs, white papers and professional doctrines including organizational knowledge. The framework was designed for organizational Knowledge Management needs, but serves for external rich knowledge documentation as well. It has been used since 2007, in more than fifty cases in five different organizations in Israel. 


Keywords: knowledge management, documentation, accessibility, regulations, procedures of work


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Knowledge Management Model for Information Technology Support Service  pp353‑367

Maria Mvungiand Ian Jay

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Situated, Embodied Human Interaction and its Implications for Context Building in Knowledge Mobilisation Design  pp368‑377

Erkki Patokorpi

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Power, Discursive Practices and the Construction of the "Real"  pp378‑387

Alketa Peci, Marcelo Vieira

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Pluralism in Knowledge Management: a Review  pp388‑397

James Sheffield

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