The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

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Journal Issue
Volume 7 Issue 4, ECIC 2009 / Jul 2009  pp397‑534

Editor: Christiaan Stam, Daan Andriessen

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In Search of Alternative Metaphors for Knowledge; Inspiration from Symbolism  pp397‑404

Daniel Andriessen, Marien Van Den Boom

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Pictures of Knowledge Management, Developing a Method for Analysing Knowledge Metaphors in Visuals  pp405‑414

Daniel Andriessen, Eja Kliphuis, Jane McKenzie, Christine van Winkelen

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The Frontier of Linearity in the Intellectual Capital Metaphor  pp415‑424

Constantin Bratianu

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IC—based Inter‑industry Variety in Serbia  pp425‑436

Sladjana Cabrilo

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The Meaning of Intangible Assets: New Insights into External Company Succession in SMEs  pp437‑446

Susanne Durst, Stefan Gueldenberg

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Identifying a Suitable Approach for Measuring and Managing Public Service Productivity  pp447‑458

Aki Jääskeläinen

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How to Conduct the Audit of Intellectual Capital in Polish Tourism Business?  pp459‑468

El bieta Maria Kot

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Measuring the Impacts of an IC Development Service: the Case of the Pietari Business Campus  pp469‑480

Paula Kujansivu, Antti Lönnqvist

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Intellectual capital (IC) development includes a wide set of activities focusing on the improvement of an organisation's intangible resources. However, it is often unclear what kind of impacts different IC initiatives have. The current literature lacks appropriate methods for identifying and measuring them. If it is not possible to assess the impact of various development activities it is difficult to justify IC investments or choose between alternative service providers. This paper, based on a case study, examines how to assess the impacts of an IC development initiative. The empirical research setting is the Pietari Business Campus, a knowledge‑intensive business service organisation providing various development services for its twelve member companies operating in the St. Petersburg region in Russia. In this paper, the literature is first examined to understand how the impacts of development activities can be assessed in different contexts. The characteristics of these approaches are then utilised to formulate the assessment methodology used in the case study. The empirical assessment consists of both numerical indicator data and subjective interview data. The case study showed that the activities and outputs can be measured quite accurately but that the outcomes are difficult to capture. The main challenge results from external changes taking place and making it difficult to observe the outcomes of development activities. Due to the challenging nature of the assessment task and the relatively low managerial priority of the issue (on the customers' side) it is suggested that subjective assessment methods may provide sufficient information in many cases. Although this paper is focused on IC development, there may be similar contexts in other knowledge‑intensive services in which the lessons of this study might be useful. 


Keywords: effect, impact, intellectual capital, intellectual capital development, knowledge-intensive business service, measurement, service


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Business Model Evolution in IA IC Support Centres and the Role of Market‑Making  pp481‑488

Iain Russell

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Intellectual Capital of the European Union 2008: Measuring the Lisbon Strategy for Growth and Jobs  pp489‑500

Christiaan Stam, Daan Andriessen

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The Impact of Welfare State Development on Social Trust Formation: an Empirical Investigation  pp501‑508

Larysa Tamilina

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Using Scenarios to Explore the Potential for Shifts in the Relative Priority of Human, Structural and Relational Capital in Generating Value  pp509‑516

Christine van Winkelen, Jane McKenzie

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Applying Intellectual Capital Process Model for Creating a Defensive Protection System to Local Traditional Knowledge: the Case of Mea‑hiya Community  pp517‑534

Pitipong Yodmongkon, Nopasit Chakpitak

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