The Electronic Journal of Knowledge Management aims to publish perspectives on topics relevant to the study, implementation and management of knowledge management
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Journal Issue
Volume 8 Issue 1 / Jan 2010  pp1‑180

Editor: Ettore Bolisani, Enrico Scarso

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Linking Unlearning with Innovation through Organizational Memory and Technology  pp1‑10

Juan-Gabriel Cegarra-Navarro

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Virtual Communities of Practice: Investigating Motivations and Constraints in the Processes of Knowledge Creation and Transfer  pp11‑20

Ana Maria Ramalho Correia

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Organizing Customer Knowledge in Academic Libraries  pp21‑32

Farhad Daneshgar, Lyn Bosanquet

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The Adoption of Knowledge Management Systems in Small Firms  pp33‑42

Pietro Evangelista

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Wikifailure: the Limitations of Technology for Knowledge Sharing  pp43‑52

Alexeis Garcia-Perez, Robert Ayres

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Limitations of Network Analysis for Studying Efficiency and Effectiveness of Knowledge Sharing  pp53‑68

Remko Helms, Renato Ignacio, Sjaak Brinkkemper

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Abstract

Knowledge sharing is an important part of an employee's tasks as it is one of the mechanisms through which they learn and innovate. Sharing of knowledge typically occurs in the informal networks in the organization by means of social interaction. Several authors have proposed to use social network analysis to study the knowledge sharing relations in organizations to identify potential barriers concerning knowledge sharing. Although social network analysis has been applied in several cases, it has not been evaluated if this approach results in reliable results in terms of findings problems related to knowledge sharing. One might for instance find an isolated person with network analysis, but given the context this might not be necessary a problem. The goal of this research is to validate the use of social network analysis to study knowledge networks. We have selected one particular technique, called Knowledge Network Analysis, to evaluate in this research. The Knowledge Network Analysis technique has been applied in a case study at an international product software developer to find potential barriers in their knowledge networks. To evaluate these results, a qualitative analysis has been executed afterwards by a different researcher. This analysis was based on interviews, document study and observations. To analyze the qualitative data we developed a new model called Knowledge Sharing Environment Model (KSEM), which identifies knowledge sharing bottlenecks in a structured manner. The results from network analysis and the qualitative analysis have been compared to validate the outcomes of the network analysis. Hence, six out of nine bottlenecks were validated. This research demonstrates that Knowledge Network Analysis is a good tool for the identification of bottlenecks but needs further validation in additional case studies. However, it was suggested to combine the Knowledge Network Analysis technique with another method such as the KSEM to validate and study the causes behind the identified bottlenecks. 

 

Keywords: knowledge sharing, communities of practice, learning network, knowledge network analysis, social network analysis

 

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Exploring Knowledge Work Practices and Evolution in Distributed Networks of Practice  pp69‑78

Eli Hustad

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Knowledge Management Success Factors — Proposal of an Empirical Research  pp79‑90

Franz Lehner, Nicolas Haas

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A Framework for Assessing Commensurability of Semantic Web Ontologies  pp91‑102

Liam Magee

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Assessing the Impact of KM on Organisational Practice: Applying the MeCTIP Model to UK Organisations  pp103‑118

Sandra Moffett, Anne Hinds

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Functional Concept for a Web‑Based Knowledge Impact and IC Reporting Portal  pp119‑128

Gaby Neumann, Eduardo Tomé

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Evaluating a Living Model of Knowledge  pp129‑138

Paul Parboteeah, Thomas Jackson, Gillian Ragsdell

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People, Technology, Processes and Risk Knowledge Sharing  pp139‑150

Eduardo Rodriguez, John Edwards

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Knowledge‑Based Strategies for Knowledge Intensive Business Services: a Multiple Case‑study of Computer Service Companies  pp151‑160

Enrico Scarso, Ettore Bolisani

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Measuring the Effects of Knowledge Management Practices  pp161‑170

Geoff Turner, Clemente Minonne

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The Role of Multinational Corporations (MNC's) in Developing R&D in Thailand: the Knowledge Flow Between MNC's and University  pp171‑180

Lugkana Worasinchai, Aurilla Aurelie Arntzen Bechina

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